Rachel Delgado
Summary
Results-driven Senior Operations Manager with proven expertise in operational management, process improvement, and safety compliance. Focused on enhancing team engagement and driving KPI performance to achieve organizational goals.
Overview
19
19
years of professional experience
Work History
Senior Operations Manager
Geodis Logistics
Riverside
04.2025 - Current
- Oversaw daily operations to optimize logistics workflows and enhance service delivery.
- Trained and mentored staff on operational best practices and safety protocols.
- Analyzed performance metrics to identify areas for operational enhancement.
- Facilitated interdepartmental communication to effectively resolve logistical challenges and streamline processes.
- Ensured compliance with safety regulations and company policies and procedures.
- Supervised, assisted and coached other operations managers.
- Provided guidance, support, and mentorship to junior team members.
- Managed personnel through recruitment, training, scheduling, performance reviews, and disciplinary actions to build a skilled and compliant team.
- Organized regular meetings with department heads to review ongoing projects and discuss new initiatives.
- Reviewed financial statements regularly to ensure budget targets are met.
- Implemented cost reduction measures without compromising quality standards.
- Delegated work to staff, setting priorities and goals.
Operations Manager
Geodis Logistics
Rialto
08.2015 - 04.2025
- Supervised warehouse staff to ensure efficient workflow and safety compliance.
- Implemented process improvements to optimize inventory management systems.
- Developed training programs for new employees on operational procedures.
- Monitored performance metrics and addressed operational challenges proactively.
- Led cross-functional meetings to enhance communication between departments.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Built strong operational teams to meet process and production demands.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Presented performance and productivity reports to supervisors.
- Measured and reviewed performance via KPIs and metrics.
Assistant Operations Manager
Geodis Logistics
Rialto
10.2014 - 08.2015
- Assisted in implementing process improvements for operational efficiency.
- Managed inventory levels and ensured accurate stock records.
- Supported training programs for new team members on procedures.
- Monitored compliance with safety and quality standards in logistics activities.
- Collaborated with cross-functional teams to address operational challenges.
- Facilitated communication between departments to streamline workflows.
- Addressed customer inquiries promptly and effectively resolved any complaints or disputes.
- Ensured that all operational tasks were completed within established timeframes.
- Communicated clear action plans to optimize results and successfully execute operational activities.
- Developed strategic plans for improving operational processes and increasing productivity levels.
- Assisted with interviewing and hiring of employee team members with appropriate skills.
- Provided guidance and support to team members in order to meet project deadlines.
- Maintained accurate records of financial transactions and employee data.
- Conducted regular meetings with staff members to discuss performance issues or concerns.
- Organized special events such as conferences or workshops aimed at enhancing organizational performance.
Operations Supervisor
OHL Logistics
Riverside
11.2011 - 10.2014
- Supervised daily operations to ensure efficient workflow and productivity.
- Trained new employees on safety protocols and operational procedures.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Trained new employees on proper job functions and company policies and procedures.
- Provided support to other departments as needed to meet organizational goals.
- Identified areas of improvement and developed strategies to increase efficiency.
- Assisted in the hiring process by conducting interviews and making recommendations for new hires.
Lead
OHL Logistics
Ontario
02.2007 - 01.2011
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
Picker(MH)
OHL Logistics
Ontario
11.2006 - 02.2007
- Picked and sorted items accurately for efficient order fulfillment.
- Operated hand-held scanners to track inventory throughout the warehouse.
- Maintained cleanliness and organization of work area to ensure safety.
- Loaded and unloaded products from trucks using pallet jacks.
Skills
- Operational management
- Process improvement
- Safety compliance
- Customer relationship management
- Team building
- Employee engagement
- KPI tracking
- Employee coaching
Accomplishments
- Won 2 CTP for March 2025 and 2026
- Won CTP for the year of 2025
Timeline
Senior Operations Manager
Geodis Logistics
04.2025 - Current
Operations Manager
Geodis Logistics
08.2015 - 04.2025
Assistant Operations Manager
Geodis Logistics
10.2014 - 08.2015
Operations Supervisor
OHL Logistics
11.2011 - 10.2014
Lead
OHL Logistics
02.2007 - 01.2011
Picker(MH)
OHL Logistics
11.2006 - 02.2007