Rachel DeLira
East Texas Community Clinic
Canton,TX
12
years of professional experience
Compassionate medical receptionist skilled in patient registration, appointment scheduling, and HIPAA compliance. Dedicated to fostering positive patient experiences and maintaining confidentiality.
Work History
Medical Receptionist
1 Year- Manage patient check-in and check-out processes efficiently.
- Schedule appointments using electronic health record systems.
- Assist patients with inquiries, ensuring clarity and support.
- Collect and verify insurance information for accuracy.
- Help patients complete necessary medical forms and documentation.
- Maintain strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Manage high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provide compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Support office staff and operational requirements with administrative tasks.
- Reduce no-shows by implementing an appointment reminder system through phone calls or text messages.
- Obtain payments from patients and scan identification and insurance cards.
Lead CSR and X-Ray Tech
3 Years 10 Months- Led customer service team in resolving complex patient inquiries and concerns.
- Streamlined appointment scheduling processes, enhancing operational efficiency.
- Trained and mentored new staff on customer service protocols and systems.
- Implemented quality assurance measures to improve call handling accuracy.
- Fostered a positive team environment through effective communication and support.
- Managed a team of customer service representatives, consistently achieving performance targets and goals.
- Collaborated with cross-functional teams to ensure seamless communication and coordination for customer inquiries.
- Cross-trained and provided backup support for medical assistants
- Operated X-ray equipment to produce high-quality diagnostic images.
- Ensured patient safety by adhering to radiation safety protocols and guidelines.
- Prepared patients for imaging procedures, explaining processes and addressing concerns.
- Completed x-rays safely by correctly using shielding equipment following OSHA requirements.
- Provided compassionate support to patients experiencing anxiety or discomfort during procedures.
Office Manager
6 Years 5 Months- Streamlined office procedures to enhance operational efficiency and reduce turnaround times.
- Managed vendor relationships, ensuring timely supply deliveries and optimal pricing agreements.
- Oversaw scheduling for staff, optimizing resource allocation to meet business demands.
- Implemented training programs for new hires, fostering a culture of continuous improvement and teamwork.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Education
GED
No Degree
Skills
Patient registration
Appointment scheduling
Medical terminology
EMR / EHR
HIPAA compliance
Payment collection
Reminder calls
Reception management
Microsoft office
Telephone etiquette
Patient relations
Medical administration
Timeline
Medical Receptionist
East Texas Community Clinic
08.2025 - CurrentRead More
Lead CSR and X-Ray Tech
Premier Healthcare/UT Urgent Care
11.2020 - 09.2024Read More
Office Manager
A&T Cycles/K&W Transport
06.2014 - 11.2020Read More
Garland High School
GED
Read More
Post University
No Degree
Read More