Rachel Deon
Houma,La
Summary
Results-driven professional with expertise in customer service and property assessment. Manages complex tasks with attention to detail and clear communication. Skilled in data entry and problem-solving to enhance client satisfaction and operational efficiency.
Overview
26
26
years of professional experience
Work History
Deputy Assessor
Terrebonne Parish Assessor Office
Houma, LA
04.2015 - Current
- Answered customer inquiries regarding property and transactions, providing timely and accurate information.
- Handled phone communications, facilitated property acquisitions, processed documents, and conducted account audits.
- Assisted in property assessments for accurate tax valuations.
- Conducted field inspections to verify property characteristics and conditions.
- Collaborated with staff to maintain comprehensive property records.
Teller
Community Bank
Thibodaux, LA
04.2013 - 01.2015
- Provided exceptional customer service to enhance client satisfaction.
- Balanced cash drawers, assisted customers with account inquiries, processed checks, managed deposits and cash advances, executed branch capture tasks, answered phone calls, and handled emails and faxes.
- Completed daily paperwork and managed opening and closing of vaults under dual control.
Teller II
Whitney Bank
Houma, LA
08.2012 - 01.2013
- Processed cash transactions, including checks, deposits, withdrawals, and payments.
- Balanced drawer, processed branch capture work, managed faxing, scanning, and emailing of paperwork.
- Coordinated multiple tasks in a fast-paced environment to ensure efficient branch operations.
- Implemented a dual control system to enhance operational security.
- Answer phone, take messages, and transfer calls.
CRS
Advance America
Houma, LA
01.2010 - 01.2012
- Worked daily with customers to ensure positive experiences and address concerns.
- I complete opening and closing daily paperwork.
- I count, balance drawer and safe.
- I make cash and check deposits.
- Opened and closed the center daily, following all procedures.
- Completed weekly audits, managed email communications, and organized daily customer information for efficient access.
- I input customer information into computer.
- I verify banking and employment for customers.
- I make orders for supplies and maintenance.
- Maintained cleanliness and organization of center to create a welcoming environment for customers.
- I keep track of P&L and budget of center.
Part-time Back up Supervisor/Cashier/Loss Prevention
Ross Dress For Less
Houma, LA
04.2009 - 06.2010
- Promoted to area supervisor after 3 months as cashier, demonstrating ability to take on greater responsibilities.
- Supervised frontend operations, handled customer service, assisted with stocking shelves, and supported loss prevention efforts.
- Opened and closed store daily, ensuring smooth operations.
- Completed till reconciliation at shift end to verify cash balance.
- Completed daily paperwork and tasks to ensure accurate record-keeping and operational efficiency.
- Answered phone calls and recorded messages for effective communication.
Main banker/Supervisor
Houma/Thibodaux Fairgrounds OTB & Casino
Houma, LA
08.2007 - 03.2009
- Promoted to assistant manager from part-time cashier/supervisor within 6 months for demonstrating leadership and operational efficiency.
- Handled large amounts of money, completed daily paperwork, and ensured smooth operations of the casino and track.
- I balanced cash vaults daily, verified cashier drawers and balanced paperwork.
- Conducted meetings to address and resolve operational issues, ensuring team alignment and smooth functionality.
- Managed daily paperwork submission to main office via fax and email, ensuring accurate and timely communication.
- I answered the phone, took messages, and oversaw the office.
- Provided essential administrative support for efficient office management.
Casino Manager
Royal Flush Casino
Houma, LA
01.2000 - 05.2005
- Oversaw financial strategies to ensure the casino's profit.
- Managed financial transactions involving significant amounts.
- Managed significant financial assets and ensured daily safe balances.
- Executed cash drop procedures on scheduled days.
- Coordinated advertising campaigns with local media, newspapers, radio, and billboards to enhance casino visibility.
- Managed tasks to meet established deadlines.
- Oversaw VIP program to enhance customer relations and loyalty.
- Prepared cash drawers for cashiers at the start of shifts.
- Developed employee schedules to ensure adequate staffing.
- Ensured casino cleanliness and customer satisfaction through regular oversight and improvements.
- Managed recruitment and separation of employees.
- Maintained organized files for current and former employees.
- Each month for birthdays I had to look up customers' files and inform them of their prize.
- I am familiar with video poker laws and regulations.
- Understood and implemented accident response procedures.
Education
Certification in Medical Billing/Coding Specialist -
Fletcher Technical College
12-2025
Career and Tech. Certificate -
Fletcher Technical College
03-2025
Associate Degree - General Studies
Fletcher Technical College
07-2024
Certificate of General Studies -
Fletcher Technical College
12-2023
Certification in Fashion Merchandising -
Unitech Training Academy
Houma, LA06-2010
Diploma -
Ellender Memorial High School
05-1994
Skills
- Property assessment
- Budget analysis
- Property tax regulations
- Real estate research
- Market analysis
- Property classification
- Analytical reasoning
- Data analysis
- Financial software
- Database management
- Document management
- Software applications
- Microsoft Word
- Excel
- PowerPoint
- Data entry
- Customer service
- Problem-solving
- Analytical thinking
- Confidentiality
- Task prioritization
- Adaptability
- Confidentiality
- Effective communication
- Communication excellence
- Communication skills
- Professional ethics
- Research
- Industry trends awareness
- Software proficiency
- Adaptability
- Data entry
- Property classification
Timeline
Deputy Assessor
Terrebonne Parish Assessor Office
04.2015 - Current
Teller
Community Bank
04.2013 - 01.2015
Teller II
Whitney Bank
08.2012 - 01.2013
CRS
Advance America
01.2010 - 01.2012
Part-time Back up Supervisor/Cashier/Loss Prevention
Ross Dress For Less
04.2009 - 06.2010
Main banker/Supervisor
Houma/Thibodaux Fairgrounds OTB & Casino
08.2007 - 03.2009
Casino Manager
Royal Flush Casino
01.2000 - 05.2005
Certification in Medical Billing/Coding Specialist -
Fletcher Technical College
Career and Tech. Certificate -
Fletcher Technical College
Associate Degree - General Studies
Fletcher Technical College
Certificate of General Studies -
Fletcher Technical College
Certification in Fashion Merchandising -
Unitech Training Academy
Diploma -
Ellender Memorial High School