Rachel DeVries
Portage,MI
Summary
Compassionate Intake Specialist known for effective communication and teamwork. Successfully facilitated client-provider interactions and maintained detailed records, enhancing the client experience in high-stress situations.
Dedicated Intake Specialist with strong communication and active listening skills. Proven ability to coordinate outreach efforts and maintain accurate records, enhancing client support and resource accessibility.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Intake Specialist Volunteer
Kalamazoo Housing Advocates
Kalamazoo, MI
04.2026 - Current
- Coordinated intake processes for clients seeking housing assistance, ensuring timely and accurate information collection.
- Conducted assessments to determine client needs and eligibility for housing programs and services.
- Maintained detailed records in case management software, Like Charity Tracker enhancing data accuracy and accessibility for team members.
- Supported the outreach efforts of the organization, increasing community awareness of available services and resources.
- Facilitated communication between clients and service providers to streamline access to resources and support services.
- Contributed to a welcoming environment for clients through effective communication and active listening skills.
- Managed confidential client files, ensuring accuracy and compliance with organizational policies and regulations.
- Handled high-stress situations effectively, demonstrating empathy towards clients facing challenging circumstances while remaining professional at all times.
- Demonstrated adaptability by quickly learning new software platforms utilized in the intake process.
Team Advisory Member
Integrated Services of Kalamazoo
Kalamazoo, MI
11.2025 - Current
- Advised on program development to enhance community engagement and service delivery.
- Collaborated with stakeholders to identify gaps in services and recommend strategic improvements.
- Facilitated workshops focused on best practices for client support and resource allocation.
- Analyzed feedback from community members to refine existing programs and initiatives.
Team Advisory Member (Home Advisory)
Institute Of Public Scholarship
Kalamazoo, MI
02.2025 - Current
- Advised on public scholarship initiatives to enhance community engagement and knowledge sharing.
- Collaborated with stakeholders to develop strategic recommendations for program improvements.
- Conducted research and analysis to inform policy development and decision-making processes.
- Facilitated workshops and discussions to promote educational outreach and resource accessibility.
Customer Service Cashier
Bed Bath & Beyond
Portage, MI
09.2018 - 11.2021
- Processed customer transactions accurately and efficiently using POS systems.
- Assisted customers in locating products and provided detailed product information.
- Resolved customer inquiries and complaints to enhance satisfaction levels.
- Managed cash register operations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Managed cash drawer and financial transactions to maintain accurate store accounts.
- Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
Education
Master of Arts - Social Work
Kalamazoo Valley Community College
Kalamazoo, MI05-2028
High School Diploma -
Plymouth Christian High School
Grand Rapids, MI06-2017
Skills
- Active learning
- Confidentiality practices
- Cross-cultural sensitivity
- Interviewing techniques
- Time management
- Problem-solving
- Customer service
- Teamwork
- Data entry proficiency
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Relationship building
- Client intakes
- Coping techniques
- De-escalation techniques
- Maintaining client records
Certification
- De-escalation Training, Gryphon Place - April 2025
Languages
English
Native or Bilingual
Timeline
Intake Specialist Volunteer
Kalamazoo Housing Advocates
04.2026 - Current
Team Advisory Member
Integrated Services of Kalamazoo
11.2025 - Current
Team Advisory Member (Home Advisory)
Institute Of Public Scholarship
02.2025 - Current
Customer Service Cashier
Bed Bath & Beyond
09.2018 - 11.2021
Master of Arts - Social Work
Kalamazoo Valley Community College
High School Diploma -
Plymouth Christian High School