Rachel Dickerson
Washington,DC
Summary
Ambitious and detail-oriented Experience Manager delivering incomparable performance with a Bachelor’s Degree in Business Administration with a concentration in Hospitality Management. Equipped with exceptional ability to facilitate all aspects of internal and external communication. Offering a diverse background, which includes supporting day-to-day administrative, financial, and operational functions. Seeking a position where I can leverage the skills and knowledge attained from my strong background, varied work experience, and my ability to adapt well in a rapidly changing environment.
Overview
3
3
years of professional experience
Work History
Agent Experience Manager
Compass
Washington, DC
06.2022 - Current
- Managing a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, and in-person meetings.
- Promoting the adoption of Compass technology and adjacent services by providing customers with 1:1 support, strategic recommendations, and group training sessions.
- Providing essential marketing support by answering questions, creating collateral from templates including listing presentations and postcards, and being the liaison to marketing specialists for more complex support requests.
- Partnering with the Onboarding team on strategy and logistics for welcoming new customers to Compass.
- Supporting ongoing projects such as new office openings, national initiatives, and new Expansion/M&A activity.
- Working collaboratively with other team members and departments to champion questions and feedback on behalf of the agent.
- Serveing as a mentor to Agent Experience Coordinator(s) by being available for questions and managing escalations.
- Hosting monthly training/seminars for our customers in-person and/or virtual.
Leasing Consultant
Jbg Smith
Arlington, VA
01.2022 - 04.2022
- Developed an in-depth knowledge of the community to recommend the right apartment or the best retailer in the neighborhood.
- Conducted thoughtful and personalized tours to prospective residents to help them find the apartment that best meets their needs, resulting in new leases.
- Coordinated with residents and the team to ensure a smooth move-in experience.
- Participated in community activities and social events to build resident relationships.
- Leveraged resident relationships and creativity to quickly respond to all resident requests to drive resident satisfaction.
- Generated and completed weekly audits to ensure property numbers are correct.
Education
MBA - Business Administration And Management
University of Maryland - College Park
College Park, MD06-2026
Bachelor of Science - Business Administration
Frostburg State University
Frostburg, MD05-2020
Skills
- Communication: Expert
- Teamwork: Expert
- Leadership: Expert
- Adaptability: Expert
- Customer Service: Expert
- Microsoft Office: Expert
- Business Alignment: Expert
- Google Drive: Expert
- Process Improvement: Expert
- Salesforce: Expert
Internships and Memberships
- Intern
DC Wise Non-Profit Organization, 2024
Timeline
Agent Experience Manager
Compass
06.2022 - Current
Leasing Consultant
Jbg Smith
01.2022 - 04.2022
MBA - Business Administration And Management
University of Maryland - College Park
Bachelor of Science - Business Administration
Frostburg State University
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