LAUREN SHEINMAN
Nyack,NY
Summary
A growth-focused thought leader in the luxury real estate industry with a strong background in promoting and selling properties, supporting sales and marketing initiatives, cultivating client relations, and coordinating all phases of the sales lifecycle. Dedication to excellence is evident in keen interpersonal, communication, and organizational skills, as well as problem-solving, decision-making, and team leadership expertise. Extensive experience in client relations, negotiation, and conflict resolution, skilled at utilizing strategic thinking to navigate complex agreements and secure beneficial outcomes. Maintains strong working relationships and successfully adapts to dynamic environments.
Overview
41
41
years of professional experience
1
1
Certification
Work History
AGENT EXPERIENCE MANAGER
COMPASS NJ LLC
05.2021 - Current
- Manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, and in-person meetings
- Promote the adoption of Compass technology and adjacent services by providing customers with 1:1 support, strategic recommendations, and group training session
- Provide essential marketing support by answering questions, creating collateral from templates including listing presentations and postcards, and being the liaison to marketing specialists for more complex support requests
- Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass
- Support ongoing projects such as new office openings, national initiatives, and new Expansion/M&A activity
- Work collaboratively with other team members and departments to champion questions and feedback on behalf of
- Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change
LICENSED SALES ASSOCIATE
PROMINENT PROPERTIES SOTHEBY'S INTERNATIONAL REALTY
01.2002 - 01.2023
- Employ control and authorization over all activities related to the real estate transaction processes
- Administer client management systems and convey transaction details to clients, agents, and affiliated business partners
- Utilize integrated marketing systems and websites as a means to promote the business across the local and global community
- Deliver the highest level of administrative support to over 50 agents and in excess of $250 million sales volume throughout the sales process
LISTING DIRECTOR/LICENSED SALES ASSOCIATE
SEG REALTY (STACY ESSER GROUP), KELLER WILLIAMS TOWN LIFE
05.2019 - 05.2021
- Demonstrate expertise in providing fiduciary service to home sellers throughout the sales lifecycle from preparation and marketing through negotiation and contract finalization
- Organize and transfer seller files to the Transaction Coordinator in order to maintain fiduciary service until closing
- Originate effective listing marketing materials as well as launch promotional initiatives for listings via Facebook and Instagram posts
- Engage with sellers on a regular basis to deliver progress reports and valuable feedback from showings and marketing initiatives
- Collaborate with the Listing Specialist or Team Leader concerning the current state of seller contracts and advise on the necessity to become involved in negotiations or problem resolution
- Partner with the Listing Specialist to coordinate staging, repairs, and home improvements
- Generate and disseminate listing materials and pre-listing presentations as well as schedule showings and open houses with the goal of obtaining a quick agreement
- Preside over all aspects of property photography, signage, lockbox, access requirements, and other marketing activities to secure showings
- Communicate with clients on expectations, ensuring they are comfortable and confident with services provided
- Create and upload listing information into the MLS, maintain documents, and update information in client databases and transaction management systems
- Streamline the listing process in collaboration with the Listing Team, Staging Team, and Administrative Team for over 100 transactions.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
OFFICE ADMINISTRATOR
PROMINENT PROPERTIES SOTHEBY'S INTERNATIONAL REALTY
02.2012 - 06.2019
- Employ control and authorization over all activities related to the real estate transaction processes
- Administer client management systems and convey transaction details to clients, agents, and affiliated business partners
- Utilize integrated marketing systems and websites as a means to promote the business across the local and global community
- Deliver the highest level of administrative support to over 50 agents and in excess of $250 million sales volume throughout the sales process
MARKETING COORDINATOR
SHISEIDO COSMETICS
01.1986 - 01.1988
MARKETING TRAINING PROGRAM
ESTEE LAUDER COSMETICS
01.1984 - 01.1986
Education
BACHELOR OF ARTS (B.A.) - ECONOMICS AND MARKETING
University of Pennsylvania
Philadelphia, PA06.1984
Skills
- Microsoft Office Suite
- Google Suite
- Relationship building
- Goal-oriented mindset
- Clear communication
- Customer complaint resolution
- Documenting information
- Customer needs determination
- Ensuring customer satisfaction
- Service support
- Critical thinking
- Flexible schedule
- Information documentation
- Conflict resolution
- Call management
Additional Information - Technical Proficiencies
- Microsoft Office Suite
- Google Suite
Previous Experience
- SHISEIDO COSMETICS, NYC, NY, MARKETING COORDINATOR, 01/01/86, 01/01/88
- ESTEE LAUDER COSMETICS, NYC, NY, MARKETING TRAINING PROGRAM, 01/01/84, 01/01/86
Certification
New Jersey Real Estate Broker Salesperson License
Timeline
AGENT EXPERIENCE MANAGER
COMPASS NJ LLC
05.2021 - Current
LISTING DIRECTOR/LICENSED SALES ASSOCIATE
SEG REALTY (STACY ESSER GROUP), KELLER WILLIAMS TOWN LIFE
05.2019 - 05.2021
OFFICE ADMINISTRATOR
PROMINENT PROPERTIES SOTHEBY'S INTERNATIONAL REALTY
02.2012 - 06.2019
LICENSED SALES ASSOCIATE
PROMINENT PROPERTIES SOTHEBY'S INTERNATIONAL REALTY
01.2002 - 01.2023
MARKETING COORDINATOR
SHISEIDO COSMETICS
01.1986 - 01.1988
MARKETING TRAINING PROGRAM
ESTEE LAUDER COSMETICS
01.1984 - 01.1986
BACHELOR OF ARTS (B.A.) - ECONOMICS AND MARKETING
University of Pennsylvania
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