Katherine Bingen
Austin,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2026
2026
years of professional experience
Work History
Agent Experience Manager
Compass Real Estate
Austin, TX
10.2023 - Current
- Managed a portfolio of 175 high-touch agents as primary contact for inquiries and issues.
- Mentored team members and facilitated their training on platform and role processes.
- Led national initiatives that promoted agent retention and supported brokerage success.
- Spearheaded regional meetings to foster culture among agent cohorts.
- Executed project management for onboarding processes, including brokerage transitions and legal requirements.
Customer Account Specialist
C.H. Robinson
Eden Prairie, MN
10.2018 - Current
- Coordinating 14 portfolios that oversee more than 1,000 different accounts, continuously bringing in new clientele, and building/maintaining customer relationships
- Conducting live video demonstrations of inhouse CRM to customers in order to push automation of daily processes
- Certified in all modes of transportation in order to best accommodate each shipment/customers needs
Account Coordinator
C.H. Robinson
- Oversaw management of a freight account worth 2 million dollars in billing per year
- Streamlined daily tasks to manage overseeing the entire continental US, with the exception of California, and provided prompt, and clear communication with customers/carriers
- Received promotion to Customer Account Specialist role
Education
BA - Psychology, Biology Minor
St. Cloud State University
St. Cloud, MN05.2018
Skills
- Microsoft Office and G Suite
- Salesforce and CRM
- Active listening
- Effective communication
- Project management
- Leadership skills
- Public speaking
- Relationship building
- Customer service
- Interpersonal skills
- Time management
- Problem solving
- Goal orientation
- Collaboration techniques
- Reliability and organization
Volunteer Experience
Opportunity Matters, 2017-09, 2017-12, Facilitated various events, provided assistance with activities of daily living and communication skills. Worked to ensure the health and social well-being of clients with various behavioral and/or psychological illnesses was maintained
References
References available upon request.
Timeline
Agent Experience Manager
Compass Real Estate
10.2023 - Current
Customer Account Specialist
C.H. Robinson
10.2018 - Current
Account Coordinator
C.H. Robinson
BA - Psychology, Biology Minor
St. Cloud State University
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