RACHEL D. MALKO
Orcutt,CA
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
11
11
years of professional experience
Work History
Cross Utilized Supervisor
SkyWest Airlines
San Luis Obispo, CA
05.2024 - Current
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Developed strategies to improve team performance and productivity.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Complied with company policies, objectives and communication goals.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Trained new employees on company policies and procedures.
- Facilitated training sessions for new employees on company policies and procedures.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
Ranger I Trainee
Santa Barbara County Parks
Santa Maria, CA
02.2024 - 07.2024
- Patrolled assigned areas to provide assistance to the public in matters relating to their health, safety and welfare
- Checked visitors coming into the park; assigns appropriate use areas; collects fees as required; maintains records of park activities and prepares related reports
- Enforced park rules and regulations to protect the public and the environment; protects and manages natural resources
- Cleaned and maintained park areas, buildings and related equipment; performs other light custodial maintenance as required
- Communicated with a wide variety of staff and members of the public in the course of work; may be required to resolve conflicts between park guests
- Operated County vehicles and light equipment in the performance of assigned duties
Cross Utilized Agent
Skywest Airlines
San Luis Obispo, CA
08.2023 - 05.2024
- Ensured high-level standard and quality work conditions for the team.
- Ensured effective supervision and guidance of integrated staff.
- Provide direction, guidance, and positive motivation for all station personnel
- Ensure compliance with all the companies operating standards and procedures
- Constantly promote teamwork to achieve station goals
- Complete company training classes as needed
- Conduct briefings and meetings with station personnel daily
Airport Operations Technician
City Of Santa Barbara
Santa Barbara, CA
07.2022 - 08.2023
- Provided customer service to general aviation tenants of the airport
- Received applications, verified documents, processed fingerprints, issued permits, passes, badges, and conducted audits
- Performed regulatory and basic clerical duties, which included making photocopies; faxing documents; record checks; maintaining daily logs, and scheduling employees badging appointments
- Prepared, processed, and e-mailed a variety of routine correspondence, reports, information, paperwork, invoices, forms, or related information; maintained records and databases; and prepared standard reports
- Communicated with Federal, State and local department representatives
- Performed other duties of a similar nature and level as assigned
Cross Utilized Supervisor
Skywest Airlines
San Luis Obispo, CA
08.2023 - 05.2023
- Serve and manage passengers’ expectations at ticket counter, gate and during loading of the aircraft
- Manage weight distribution as aircraft is loaded for takeoff
- Marshall Aircraft in and out during times of arrival and departure
- Preparing aircraft for takeoff
- Communicate effectively with team in order to maintain a safe work environment, reporting all abnormalities and incidents
- Perform daily equipment checks
- Complete all FAA required training on a monthly basis
Cross Functional Agent
American Airlines
Santa Barbara, CA
12.2021 - 07.2022
- Serve and manage passengers’ expectations at ticket counter, gate and during loading of the aircraft
- Manage weight distribution as aircraft is loaded for takeoff
- Marshall Aircraft in and out during times of arrival and departure
- Preparing aircraft for takeoff
- Communicate effectively with team in order to maintain a safe work environment, reporting all abnormalities and incidents
- Perform daily equipment checks
- Complete all FAA required training on a monthly basis
- Customer Service at ticket counter
Library Media Specialist
Orcutt Union School District
Orcutt, CA
01.2020 - 09.2021
- Maintained the library collection, including ordering new materials and removing outdated materials
- Keep the electronic catalog system updated
- Attending library professional networking meetings
- Read to groups of students depending upon teacher request/student needs
- Support teachers' curricula
- Circulate library materials to students and teachers
- Maintain a clean and welcoming environment for a diverse group of students
Library Circulation/Search Supervisor
University of California Santa Barbara
Santa Barbara, CA
09.2019 - 03.2020
- Collected and processed materials for reserves and electronic reserves use
- Communicated with faculty and staff to ensure electronic reserves materials were submitted and processed in a timely manner
- Recorded statistics and workflow of course reserves and distributed statistics to departments
- Resolved problems, handled complaints, issued library cards and guest login passwords
- Answered telephone, email, and in-person inquiries regarding reserves as well as circulation
- Supervised and assisted in training and evaluating of up to 30-35 student assistants in circulation and course reserves
Customer Service Agent
SkyWest Airlines
San Luis Obispo, CA
05.2017 - 08.2019
- Safely push aircraft back from the boarding gate using heavy equipment
- Serve and manage passengers’ expectations at ticket counter, gate and during loading of the aircraft
- Manage weight distribution as aircraft is loaded for takeoff
- Marshall Aircraft in and out during times of arrival and departure
- Preparing aircraft for takeoff
- Communicate effectively with a team in order to maintain a safe work environment, reporting all abnormalities and incidents
- Perform daily equipment checks
- Complete all FAA required training on a monthly basis
- GSE Trained CARE Certified
Account Executive
iHeartMedia
Richmond, VA
10.2013 - 05.2015
- Generated advertising revenue through the creation and renewal of sales contracts
- Prospected and developed new customer relationships
- Negotiated fees and services with clients
- Planned and executed radio ad campaigns to fit clients’ individual needs
- Managed radio campaigns from start to finish and ensured clients’ satisfaction
- Managed clients’ expectations
- Created proposals to present to new and existing clients
- Met and exceeded sales revenue goals
- Maintained customer records including customer interactions, profiles, and account management activity
Education
Bachelor of Arts - Broadcast Communication
Barry University
Miami Shores, FL12.2003
Associate of Arts - Telecommunications
San Bernardino Valley College
San Bernardino, CA06.1998
Skills
- Proficient in Windows
- Proficient in Viero
- Skilled in Radio Fusion Applications
- Proficient in Microsoft Word
- Proficient in Salesforce
- Proficient in PowerPoint
- Proficient in Destiny
- Proficient in Excel
- Effective time management
- Public speaking
- Strong interpersonal skills
- Ability to work in a group setting
- Ability to work independently
- Productivity Under Pressure
- Detailed and organized
- Strong oral communication skills
- Strong written communication skills
- Ability to use sound judgment
- Excellent customer service skills
- Sales skills
- Negotiation skills
- Confidently operate radio communications equipment
- Part 1542 knowledge
- Part 139 knowledge
Timeline
Cross Utilized Supervisor
SkyWest Airlines
05.2024 - Current
Ranger I Trainee
Santa Barbara County Parks
02.2024 - 07.2024
Cross Utilized Agent
Skywest Airlines
08.2023 - 05.2024
Cross Utilized Supervisor
Skywest Airlines
08.2023 - 05.2023
Airport Operations Technician
City Of Santa Barbara
07.2022 - 08.2023
Cross Functional Agent
American Airlines
12.2021 - 07.2022
Library Media Specialist
Orcutt Union School District
01.2020 - 09.2021
Library Circulation/Search Supervisor
University of California Santa Barbara
09.2019 - 03.2020
Customer Service Agent
SkyWest Airlines
05.2017 - 08.2019
Account Executive
iHeartMedia
10.2013 - 05.2015
Bachelor of Arts - Broadcast Communication
Barry University
Associate of Arts - Telecommunications
San Bernardino Valley College
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