Bailey Alexander
Gillette,WY
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cross Utilized Supervisor
SkyWest Airlines
05.2021 - Current
- Coached employees through day-to-day work and complex problems.
- Conducted training and mentored team members to promote safety, productivity, accuracy, and commitment to friendly service.
- Evaluated employee performance and coached and trained to improve weak areas.
- Mentored newly hired employees on operating equipment and safety and tracked training progress.
- Provided exceptional customer service to passengers, assisting with luggage handling and addressing concerns promptly.
- Collaborated effectively with team members to manage high-pressure situations during peak travel periods.
Co-Owner
Cole Sports
09.2013 - Current
- Enhanced business operations by implementing efficient management strategies and streamlining processes.
- Increased overall profitability by identifying cost-saving measures and optimizing resource allocation.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Spearheaded community outreach programs, increasing public visibility while giving back to local organizations in need of support.
Cross Utilized Agent
SkyWest Airlines
10.2019 - 05.2021
- Enhanced customer satisfaction by providing efficient check-in and boarding services.
- Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
- Managed flight changes and cancellations, minimizing disruptions and inconvenience to travelers.
- Supported airline safety initiatives by conducting thorough inspections of aircraft prior to departure.
- Participated in ongoing training programs, staying current on industry best practices and regulatory requirements.
Education
High School Diploma -
Campbell County Hight School
Gillette, WY05.2004
Skills
- Training and Mentoring
- Complex Problem-Solving
- Customer Service
- Critical Thinking
Certification
- Certified Winter Operations De/Anti-Ice Instructor, Skywest Airlines
Timeline
Cross Utilized Supervisor
SkyWest Airlines
05.2021 - Current
Cross Utilized Agent
SkyWest Airlines
10.2019 - 05.2021
Co-Owner
Cole Sports
09.2013 - Current
High School Diploma -
Campbell County Hight School
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