Rachel Dolifka
Austin,TX
Overview
21
21
years of professional experience
Work History
Overnight Modular Team
Walmart
06.2024 - Current
- Perform customer service
- Set modulars throughout store in timely manner
- Work with management to plan out week
- Work freight
- Maintain safe work environment for associates and customers
- Control shrink
- Maintain food compliance with checking dates and rotating
- Order supplies/fixtures
- Help fix modulars
- Pick merchandise from bins after setting
- Process and maintain overstock
Project Team Associate
Walmart
08.2019 - 02.2024
- Built and moved gondolas and steel
- Set modulars and moved product to new locations
- Set aisle locations
- Read floor plans and blue print
- Worked safely and maintained safe work environment for customers and associates
- Worked with construction when getting counters bolted to floor and walls
- Worked with management and helped come up with plans on how to execute project when situations arise, ie, no fixtures
- Learned how to clean cases
- Worked alongside 3rd parties
- Taught and trained associates how to set mods, move and build counters
- Worked with store management and associates throughout project to help maintain a less stressful change
- Performed customer service to help locate items
- Maintained and organized laydown yard and connexes
- Maintained Walmart standards during project
- Helped stores with freight during holidays
- Worked with urgency to get project done on time
- Helped control shrink for each store
Claims Supervisor
Walmart
04.2018 - 08.2019
- Trained new associate the claims processes
- Trained new associate the hazardous waste processes
- Control shrink
- Worked with vendors for return authorization numbers on damages or parts
- Worked with vendors in receiving
- Covered claims and receiving
- Worked recalls in timely manner
- Followed federal and state regulations when processing claims and haz waste
- Contacted haz waste company for supplies or when needing pick up
- Maintained and organized clearance aisle
- Worked with reps in store with product
- Created binder for how to do the cvp process
- Trained associates and management on cvp processes
- Created work area for processing tvs
- Went to floor to help dept managers with cvp to help maintain percentage
- Worked with management to help get associates trained properly on hazardous waste
- Worked with front end with returns, explained what was needed from them for us to process claims correctly
- Worked with inspectors to make sure store was in compliance with haz waste, claims, and paperwork
- Worked and researched when gss sent down issues with invoices
- Taught associates and management on how to process receivings
- Maintained locker for handhelds and printers
- Did box audits and made sure product was packed and labeled correctly before shipping
- Worked with other companies when picking up donations
- Communicated to management when needing finalization of donations or when I'd need help with coverage
- Prepared and organized items for black friday
- Crowd control and safety during black friday events
Claims Associate
Walmart
03.2010 - 04.2018
- Scanned out and prepared for shipment broken items and customer returns
- Followed federal and state guidelines when shipping and handling items
- Controlled shrink
- Worked with vendors with getting return authorizations or for parts
- Worked with reps in store
- Worked and processed recalls in a timely manner
- Maintained hazardous area
- Taught associates how to process hazardous materials
- Help teach and train associates from other stores with claims
- Went to other locations for help
- Helped prepare store for inventory
- Maintained a neat and clean area
- Worked with inspectors when they were in store
- Maintained paperwork for store
- Printed recall lists for dept managers
- Maintained and organized clearance aisle
- Prepared pallets for claims truck
- Worked with drivers when loading pallets
Photo Specialist
Walmart
04.2006 - 03.2010
- Helped customers with using the machines to process their orders
- Prepare customers orders in a timely manner
- Helped customers with purchasing cameras
- Performed customers service in adjacent areas when needed.
- Set modulars
- Stocked freight
- Help order supplies
- Performed service on machines when they went down
- Worked with reps when they came in
- Worked with technicians when they came to fix machines
Inventory Control Specialist
Walmart
02.2006 - 04.2006
- Helped control shrink
- Audited bins, pulled product for stocking
- Set up for the trucks
- Unloaded trucks
- Prepared areas in store for inventory
Cashier
Walmart
02.2005 - 02.2006
- Processed customers transactions
- Accurately handled cash and counted tills at the end of each shift, maintained a balanced drawer
- Maintain clean area
- Zoned merchandise at registers
- Performed customer service, helped enhance customer experience in the store
- Helped in other areas throughout out the store when covering outlying registers
- Helped maintain inventory control with scanning items correctly
- Greeted customers when entering store, provided carts when needed
- Helped give tickets for returns
- Helped train new cashiers
Education
Lake Travis High School
Austin, TX05-2001
Skills
- Friendly, positive attitude
- Teamwork
- Customer service
- Problem-solving
Timeline
Overnight Modular Team
Walmart
06.2024 - Current
Project Team Associate
Walmart
08.2019 - 02.2024
Claims Supervisor
Walmart
04.2018 - 08.2019
Claims Associate
Walmart
03.2010 - 04.2018
Photo Specialist
Walmart
04.2006 - 03.2010
Inventory Control Specialist
Walmart
02.2006 - 04.2006
Cashier
Walmart
02.2005 - 02.2006
Lake Travis High School