Nicole Lizarraga
Riverside,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Overnight Modular Team Associate
Walmart
Riverside, CA
01.2024 - Current
- Actively participated in training sessions, staying informed about company policies, procedures, and best practices related to modular setup and maintenance.
- Contributed to the successful completion of major remodels, updating store layout according to corporate guidelines.
- Reduced safety hazards through proper maintenance of aisles, ensuring a safe shopping environment for customers and staff.
- Collaborated with team members to complete modular resets within tight deadlines.
- Adhered to company policies while efficiently completing assigned tasks throughout the night shift.
- Showcased strong problem-solving abilities when faced with unexpected challenges during modular resets, devising effective solutions to complete tasks on time.
- Assisted in training new team members, providing guidance and support to help them quickly acclimate to the Overnight Modular Team Associate role.
Produce Team Trainer
Walmart
Diamond Bar, CA
04.2023 - 01.2024
- Enhanced customer satisfaction by providing knowledgeable and friendly assistance to shoppers.
- Provided constructive feedback during performance evaluations, supporting team members in their career growth goals within the company.
- Successfully resolved customer concerns through attentive listening, effective communication, and swift problem-solving actions.
- Maintained high levels of cleanliness within the department, adhering to strict food safety standards.
Remodel Associate
Walmart
Diamond Bar, CA
01.2023 - 04.2023
- Utilized power tools such as drills, saws, and hammers for various remodeling tasks with precision and efficiency.
- Maintained a high level of quality control throughout all phases of the remodeling process, ensuring satisfaction from both customers and management alike.
- Optimized store layout by analyzing floor plans and implementing necessary changes.
- Skillfully executed carpentry work such as framing walls or constructing display units tailored to specific merchandise types.
- Adhered to safety guidelines while performing construction tasks to minimize injuries and accidents onsite.
- Demonstrated strong problem-solving abilities when faced with unexpected challenges during remodel projects.
- Actively participated in training sessions to stay current on best practices for store layout design and implementation techniques.
- Achieved timely completion of remodel projects by efficiently organizing and prioritizing daily tasks.
- Provided exceptional customer service while working in an active retail setting during ongoing remodels, addressing questions or concerns promptly and professionally.
- Maintained consistent communication with management and coworkers, updating them on project progress and any issues encountered.
Shift Supervisor
CVS Pharmacy
San Bernardino, CA
08.2022 - 02.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Coordinated with vendors regarding product deliveries, guaranteeing adequate supplies available for uninterrupted service provision.
- Managed staff hiring, training and supervision.
- Supervised ongoing daily production phases.
- Oversaw loading and unloading of packages in warehouse.
Clerical Customer Service
U-ACE, inc.
Fontana, CA
06.2022 - 08.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Fresh Team lead
Walmart Neighborhood Market
Rialto, CA
09.2021 - 04.2022
- Enhanced team productivity by implementing efficient workflow processes and time management strategies.
- Established clear performance goals for team members, providing regular feedback and coaching for continuous improvement.
- Facilitated open communication among team members by conducting regular meetings to address challenges and celebrate successes.
- Delegated tasks effectively according to individual strengths, promoting a sense of ownership among team members which led to increased engagement.
- Conducted regular performance reviews for team members, identifying strengths and areas for development to support career growth.
- Implemented inventory control measures, reducing waste while ensuring sufficient stock levels were maintained at all times.
- Developed and led training sessions for new hires, ensuring rapid onboarding and seamless integration into the team.
- Scanned shelves and product cases for expired stock and outdated items.
- Verified proper merchandising for freshness and quality of goods by properly handling produce, minimizing damage and spoilage of products.
- Unloaded produce trucks and broke down produce pallets to organize produce within refrigerator and dry storage areas.
- Verified deliveries against invoices to complete shortage and overage reports.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Bakery/Deli Academy Trainer
Walmart Neighborhood Market
Diamond Bar, CA
06.2019 - 09.2021
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by providing exceptional deli product recommendations and personalized service.
- Managed deli operations efficiently, resulting in reduced labor costs without sacrificing customer service quality.
- Developed loyal customer relationships through knowledgeable assistance with specialty products such as cheeses, meats, and prepared foods.
- Provided training and mentorship to new hires, fostering strong teamwork within the deli department.
- Collaborated with subject matter experts to create accurate training content.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
Personal aide
Premier healthcare services
Montebello, CA
01.2018 - 05.2019
- Created a safe and comfortable environment for client
- Taught and showed client basic life skills
- Provided client with daily medications
- Prepared and served clients breakfast and lunches.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Established trusting relationships with patients through consistent reliability and genuine empathy towards their unique situations.
- Facilitated recreational activities tailored to individual patient interests, promoting social engagement and mental stimulation.
- Offered caring companionship and emotional support.
- Aided in maintaining a clean living environment, performing housekeeping tasks such as laundry, dishwashing, and tidying up spaces.
- Maintained accurate records of patient progress through detailed documentation of care provided during each shift.
- Assisted with range-of-motion exercises, contributing to improved mobility and overall health for patients.
- Ensured proper nutrition for patients by preparing and serving meals according to dietary requirements.
Vacation Planner
Disneyland Resort
Anaheim, CA
05.2012 - 03.2015
- Handled cash transactions securely while maintaining an accurate record of all financial activities within the box office.
- Worked collaboratively with coworkers during busy periods to provide seamless support across multiple areas of operation.
- Enhanced customer satisfaction by providing accurate and timely information on ticket prices, seating options, and event details.
- Provided exceptional customer service by addressing inquiries via phone, email, or in-person interactions professionally and courteously.
- Maintained up-to-date knowledge of venue policies, procedures, and upcoming events to provide informed recommendations to customers.
- Ensured compliance with all applicable regulations governing ticket sales, refunds, and exchanges.
- Assisted in resolving customer issues or concerns promptly and professionally.
- Assisted in training new staff members on company protocols and best practices related to the ticket selling process.
- Sold, printed, and issued tickets to guests.
- Followed-up on will-call orders to verify attendance and contacted previous or cancellation list customers to fill available or newly opened spaces.
- Reviewed tickets, identification, and passports to verify traveler identity.
Customer Service Associate
Toys R Us
Chino Hills, CA
11.2006 - 05.2012
- Customer service
- Cash handling
- In charge of register audits
- Managing front end associates
- Managing break and lunch schedules.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Upsold additional products and services to increase revenue.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
Education
High school diploma -
Maricopa High School
06.2006
Skills
- Reliability and punctuality
- Cash Handling Accuracy
- Stock replenishment
- Product Knowledge Expertise
- Complex Problem-Solving
- POS System Operation
- Retail transactions processing
- Friendly and Helpful
- Customer Service
- Reliable and Responsible
- Attention to Detail
- Adaptable and Flexible
- Honest and Dependable
- Team Cooperation
- Strong Communication and Interpersonal Skills
- Creative Thinking
- Positive Customer Engagement
- Goal-Driven
- Inventory and Stocking
- Safety and Cleanliness Standards
- Excellent Written and Verbal Communication
- Ability to Lift 40 pounds
- Team Supervision
- Meeting Sales Goals
- Retail Metrics and Goals
- Merchandise Receiving and Handling
- Teamwork and Collaboration
- Problem-Solving
- Time Management
References
- Jesse Barajas, Store Mgr, Walmart Neighborhood Market, Diamond Bar, CA, 909-997-4536
- Sandy Zacarias, Direct Supervisor, Premier Healthcare Services, Montebello, CA, 562-483-3537
- Jose Barajas, Team Lead, Walmart Neighborhood Market, Diamond Bar, CA, 760-810-3479
- Lawrence Meza, Store Mgr., Walmart Neighborhood Market, Rialto, CA, 840-201-9819
Timeline
Overnight Modular Team Associate
Walmart
01.2024 - Current
Produce Team Trainer
Walmart
04.2023 - 01.2024
Remodel Associate
Walmart
01.2023 - 04.2023
Shift Supervisor
CVS Pharmacy
08.2022 - 02.2023
Clerical Customer Service
U-ACE, inc.
06.2022 - 08.2022
Fresh Team lead
Walmart Neighborhood Market
09.2021 - 04.2022
Bakery/Deli Academy Trainer
Walmart Neighborhood Market
06.2019 - 09.2021
Personal aide
Premier healthcare services
01.2018 - 05.2019
Vacation Planner
Disneyland Resort
05.2012 - 03.2015
Customer Service Associate
Toys R Us
11.2006 - 05.2012
High school diploma -
Maricopa High School