Cynthia Stephens
Dallas,GA
Summary
Proven track record of enhancing customer satisfaction and streamlining inventory at Walmart, showcasing strong communication and shelf organization skills. Excelled in creating visually appealing displays and implementing quality control measures, significantly contributing to a positive shopping experience. Demonstrated reliability by consistently meeting project deadlines and maintaining high cleanliness standards.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Overnight Modular Team Associate
Walmart
05.2024 - Current
- Identified opportunities for improvement in product placement, resulting in more visually appealing displays that attracted customer attention.
- Maintained cleanliness in all areas of the store, contributing to a pleasant shopping experience for customers during daytime hours.
- Increased productivity by effectively communicating with team members and supervisors regarding task progress and issues encountered.
- Ensured timely completion of projects through efficient use of time-management skills during overnight shifts.
Digital Shopper
Walmart
02.2022 - 05.2024
- Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
- Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
- Tracked substitutions and informed customers of changes.
- Analyzed customer behavior data to create personalized recommendations, leading to more effective upselling and cross-selling opportunities.
- Implemented rigorous quality control measures for all products listed on the platform, ensuring customers received high-quality items consistent with their expectations.
Door Greeter
JCPenney
11.2021 - 01.2022
- Maintained a welcoming atmosphere for all visitors, ensuring a positive first impression upon entering the store.
- Assisted in reducing theft rates by diligently monitoring incoming and outgoing traffic at entrances and exits.
- Improved guest satisfaction scores by consistently providing friendly and helpful interactions with each visitor.
- Supported loss prevention efforts by adhering to company guidelines and reporting any concerns to appropriate personnel.
Cashier
B & F Enterprises
11.2019 - 11.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- sorted and stocked merchandise according to store layout and product placement.
Education
High School Diploma -
Paulding County High School
Dallas, GA05-2017
Skills
- Strong communication skills
- Reliability and punctuality
- Shelf organization
- Cleanliness standards
- HTML and JavaScript
- CSS knowledge
Certification
- Software Development Spring Board 2025 January
Timeline
Overnight Modular Team Associate
Walmart
05.2024 - Current
Digital Shopper
Walmart
02.2022 - 05.2024
Door Greeter
JCPenney
11.2021 - 01.2022
Cashier
B & F Enterprises
11.2019 - 11.2021
High School Diploma -
Paulding County High School
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