Rachel Dove
Advance,NC
Summary
Hard worker and great at solving problems. My experience in customer service shows my interpersonal skills and problemsolving. My degree in the social sciences helps me understand people better, improve my communication skills and find solutions to problems.
Overview
6
6
years of professional experience
Work History
Ice Cream Scooper
Sam's Ice Cream
05.2023 - 08.2023
- Maintained cleanliness of the store through sweeping, mopping, and sanitizing workstations for an enjoyable environment.
- Managed time effectively during peak periods to provide fast service without compromising product quality or presentation.
- Provided exceptional customer care through active listening skills and addressing concerns promptly.
- Enhanced customer experience by providing prompt and friendly service while scooping ice cream.
- Utilized strong multitasking abilities while taking orders, completing transactions, and answering questions simultaneously.
Delivery Associate
UPS
12.2021 - 01.2022
- Distributed items to customers and presented invoices for payments.
- Communicated effectively with dispatch regarding delivery progress and route detours.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Transported and safely delivered items to prevent damage or loss.
Barista Trainee
Barnes & Noble
10.2021 - 12.2021
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Collected payments and provided accurate change.
- Memorized official and off-menu coffee and tea preparations.
- Described menu items to customers and suggested products based on stated preferences.
- Sustained a clean and organized workspace, enabling coworkers to locate resources and product.
- Upheld highest standards of conduct and service to support company reputation.
- Gave samples of popular coffee and tea blends to create sales opportunities.
Athletic Department Assistant
UNC School Of The Arts
07.2017 - 03.2021
- Managed athletic facilities and sites for widespread availability and use during school year and throughout summers.
- Logged keys and equipment issued to staff and students for accurate training.
- Greeted visitors, answered phone calls and maintained front reception desk.
- Organized files, developed spreadsheets, fixed reports and scanned documents, maintaining front desk and reception are in neat and organized fashion.
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
- Answered phone calls by 3 rings and asked appropriate questions to determine which department or staff member could be of service.
- Elevated customer satisfaction ratings by resolving issues for speedy resolution.
- Improved productivity initiatives by coordinating itinerary and scheduling appointments.
Education
Bachelor of Arts - Sociology
University of North Carolina At Greensboro
Greensboro, NC05.2023
Associate of Arts - Art
Davie-Davidson Community College
Mocksville, NC05.2021
Skills
- Quick Learner
- Memory Retention
- Customer Relationships
- Attention to Detail
- Problem-Solving
- Efficiency & Time Management
Timeline
Ice Cream Scooper
Sam's Ice Cream
05.2023 - 08.2023
Delivery Associate
UPS
12.2021 - 01.2022
Barista Trainee
Barnes & Noble
10.2021 - 12.2021
Athletic Department Assistant
UNC School Of The Arts
07.2017 - 03.2021
Bachelor of Arts - Sociology
University of North Carolina At Greensboro
Associate of Arts - Art
Davie-Davidson Community College
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