Summary
Overview
Work History
Education
Skills
Websites
Certification
References
Timeline
Generic

RACHEL DOVEL

Twin Falls,ID

Summary

Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Owner

Dovel Bookkeeping
Twin Falls, Idaho
03.2024 - Current
  • Implemented quality assurance processes to ensure product excellence.
  • Developed strategic plans to increase profitability and efficiency.
  • Oversaw budgeting and financial management.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Created marketing campaigns to attract new customers.
  • Formed and sustained strategic relationships with clients.
  • Managed daily operations of business.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Insurance CSR

Teleperformance
01.2022 - 01.2023
  • P&C licensed in all 50 states
  • Provided empathetic support to address member concerns
  • Managed complaints and provided alternatives and solutions to meet member needs
  • Made policy adjustments in accordance with specific state laws
  • Ensured compliance with applicable laws and regulations for provision of services.
  • Consulted with customers regarding needs and addressed concerns.
  • Updated job knowledge by participating in educational opportunities.
  • Assisted customers with product selection based on their needs and preferences.

Front End Supervisor

Albertsons
01.2019 - 01.2021
  • Directed and supervised staff performance.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Used Point of Sale register system to complete transactions.
  • Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
  • Trained new employees in customer service techniques and store policies.
  • Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
  • Welcomed large volume of guests and improved overall customer service.
  • Counted and balanced registers.

Uber Driver

Uber
01.2017 - 01.2019
  • Adapted to varying traffic conditions and rerouted to maintain timely service.
  • Established positive relationships with customers through courteous interactions.
  • Cleaned vehicle regularly to maintain professional appearance.
  • Responded to customer inquiries in a timely manner via phone or text message.
  • Inspected vehicle and personally handled routine upkeep.
  • Achieved consistently high customer scores due to exceptional service.
  • Ensured compliance with all federal and state laws pertaining to transportation services.
  • Complied with traffic regulations to safely operate vehicles.
  • Managed efficient routes using GPS technology to minimize delays and maximize customer satisfaction.

Deli Associate

Boise Co Op
01.2014 - 01.2016
  • Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
  • Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
  • Rotated product on shelves to ensure freshness and quality standards were met.
  • Updated food displays, cases and other customer-facing areas to increase sales of special items.
  • Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
  • Performed daily opening and closing duties such as cleaning up spills, sanitizing surfaces.
  • Distributed new item samples to customers to provide opportunities for individuals to try products before purchase.
  • Ensured that all food items were stored at appropriate temperatures according to health code standards.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
  • Brewed and served coffee and tea with preferred add-ins.

Freight Lead

01.2021
  • Performed manual lifting and moving of heavy objects on a regular basis.
  • Coordinated with team members to efficiently organize the loading dock area.
  • Supervised a team of workers responsible for loading and unloading cargo from trucks.
  • Used boards and pallets to stack freight at designated locations.
  • Developed strategies to improve workflow processes within the department.
  • Followed company policies and procedures for handling hazardous materials.
  • Managed the unloading of incoming materials from vendors or customers.
  • Transported freights using forklifts, pallet jacks and reach trucks.
  • Maintained cleanliness and safety standards in the work area.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Education

Some College (No Degree) - Psychology

Boise State University
Boise, ID

Skills

  • Exceptional customer service
  • Time management
  • Navigating multiple systems simultaneously
  • Empathy
  • Positive mindset
  • Windows & Mac proficient
  • VPN experience
  • Contract management
  • Client engagement optimization
  • Business management
  • Operations management
  • Customer relations
  • Relationship building
  • Employee development
  • Small business operations

Certification

  • Level 2 certified Quickbooks Proadvisor
  • Quickbooks Payroll

References

References available upon request.

Timeline

Owner

Dovel Bookkeeping
03.2024 - Current

Insurance CSR

Teleperformance
01.2022 - 01.2023

Freight Lead

01.2021

Front End Supervisor

Albertsons
01.2019 - 01.2021

Uber Driver

Uber
01.2017 - 01.2019

Deli Associate

Boise Co Op
01.2014 - 01.2016

Some College (No Degree) - Psychology

Boise State University

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