Rachel D. Speed
Longview,USA
Summary
Dependable professional with extensive experience supporting executive level management including Chief Credit Officer and Chief Information Officer. Respected for organizational and interpersonal aptitudes, implementation of strategic initiatives, special project management and results-focused interactions across organization. Strategic in implementing and monitoring progress of important initiatives and actions plans.
Overview
18
18
years of professional experience
Work History
Assistant Vice President, Loan Technology and Project Manager
Texas Bank and Trust
05.2023 - Current
- Spearheaded the implementation and upgrade of loan origination systems, improving processing efficiency and reducing turnaround time
- Managed end-to-end loan technology projects, ensuring on-time delivery and alignment with business objectives
- Developed and executed loan technology strategies to drive innovation, enhance risk management, and improve compliance
- Collaborated with loan officers, IT, and operations teams to define project requirements and implement tailored solutions
- Directed a team of IT professionals to ensure seamless deployment of technology upgrades with minimal disruption
- Partnered with vendors to adopt state-of-the-art loan technology solutions, enhancing customer satisfaction and operational efficiency
Administrative Officer, Application Support Supervisor
Texas Bank and Trust
04.2019 - 05.2023
- Led a team of application support specialists, resolving technical issues and improving system uptime
- Streamlined support processes and enhanced system performance through proactive issue identification and resolution
- Provided technical guidance to the team, promoting knowledge sharing and skill development
- Optimized deployment processes for new applications and updates, ensuring minimal downtime and operational continuity
- Established comprehensive documentation for applications to support troubleshooting and staff training
Account Platform Specialist
Texas Bank and Trust
09.2017 - 04.2019
- Delivered technical expertise to support platform operations, ensuring optimal performance and minimal disruptions
- Resolved platform issues promptly, improving system reliability and user experience
- Assisted in platform integration efforts, ensuring seamless functionality and system compatibility
- Maintained accurate documentation to support platform operations and troubleshooting
Service Center Supervisor
Texas Bank and Trust
04.2016 - 09.2017
- Managed day-to-day service center operations, driving improvements in customer service and operational efficiency
- Led a team of specialists, providing training and guidance to enhance performance and service quality
- Resolved customer complaints effectively, maintaining high customer satisfaction levels
- Introduced process improvements to reduce service center turnaround times
Assistant Branch Manager
American State Bank
09.2012 - 04.2016
- Managed branch operations, ensuring adherence to policies and improving customer service delivery
- Conducted loan application reviews and approvals, maintaining compliance with banking regulations
- Trained and developed branch staff to improve service quality and operational efficiency
Customer Service Representative
Security First National Bank
02.2011 - 06.2012
- Opened new accounts and managed customer transactions, ensuring accuracy and compliance
- Processed teller transactions and maintained account records using the Vertex system
- Managed overdraft protection reports, ensuring prompt resolution of discrepancies
Commercial Underwriting Assistant
Texas United MGA, LLC
02.2007 - 02.2010
- Managed policy renewals and cancellations, ensuring compliance with underwriting guidelines
- Updated insurance binders and declarations pages to maintain accuracy and completeness
- Supported administrative functions, including client communication and document management
Education
High School Diploma -
Robert E. Lee High School
Tyler, TX05-2004
Skills
- Loan Technology Implementation & Management
- Project Management & Process Optimization
- Staff Development & Leadership
- Risk Management & Compliance
- Cross-Functional Collaboration
- Data Analysis & Strategic Planning
- Application Support & Troubleshooting
- System and Software Skills:
- Jack Henry Associates – Silverlake Core, Argo Deposits and Lending, IBM Cognos Reporting, Synergy Cold Storage, eSign
- NCino LOS Admin – Commercial and Consumer Lending
- LasePro Admin
- MeridianLink – Deposits and Lending
- Smartsheet
- SharePoint
- Microsoft Products
- CSI – Statements and Notices
- Adobe Sign
- DocuSign
- SolarWinds
- Abrigo/Sageworks
- CoreLogic, Experian, eOscar – Credit Report Services
- Hiring and coaching
- Business strategy creation
Timeline
Assistant Vice President, Loan Technology and Project Manager
Texas Bank and Trust
05.2023 - Current
Administrative Officer, Application Support Supervisor
Texas Bank and Trust
04.2019 - 05.2023
Account Platform Specialist
Texas Bank and Trust
09.2017 - 04.2019
Service Center Supervisor
Texas Bank and Trust
04.2016 - 09.2017
Assistant Branch Manager
American State Bank
09.2012 - 04.2016
Customer Service Representative
Security First National Bank
02.2011 - 06.2012
Commercial Underwriting Assistant
Texas United MGA, LLC
02.2007 - 02.2010
High School Diploma -
Robert E. Lee High School
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