Rachel E Grygier
Automotive Warranty Network
Oliver Springs,TN
29
years of professional experience
Detail-oriented Warranty Administrator with proven success in claims processing, warranty management, and operational efficiency. Strong ability to collaborate with teams and maintain accurate records, driving improved accuracy and reduced costs.
Work History
Warranty Administrator
2 Months- Processed manufacturer warranty claims accurately, ensuring compliance with Ford guidelines and dealership policies.
- Reviewed repair orders and supporting documentation to verify labor, parts, and warranty eligibility.
- Submitted claims through dealership management systems, maintaining organized records and timely follow-up.
- Reconciled warranty chargebacks, corrected discrepancies, and resolved claim rejections with service advisors.
- Communicated with service, parts, and accounting teams to streamline warranty documentation and approvals.
- Monitored claim statuses and updated records to support accurate reimbursement and audit readiness.
- Coordinated with manufacturer representatives to address policy questions and strengthen claim accuracy.
Warranty Administrator
2 Years- Processed warranty claims efficiently, ensuring adherence to company policies and procedures.
- Maintained accurate records of warranty transactions using dealership management software.
- Assisted in training new staff on warranty administration protocols and best practices.
- Collaborated with service technicians to gather necessary documentation for claim approvals.
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation. Current Fix It Right The First Time score of 93%. With the Warranty Dashboard consistently in the green.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
- Collaborated with service technicians to accurately diagnose vehicle issues and determine warrantable repairs.
- Monitored factory recalls and announcements to stay on top of changes.
- Processed claim paperwork and followed up on missing information to complete processing.
- Stayed up-to-date on changes in manufacturer warranties and communicated updates to service department staff as necessary.
- Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
- Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
- Reduced company costs by identifying and preventing unwarrantable repair expenses.
- Liaised with manufacturers to expedite claim processing and secure reimbursements for completed repairs.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Generated, posted and attached information to claim files.
- Checked documentation for accuracy and validity on updated systems.
- Posted payments to accounts and maintained records.
Cashier/ Warranty Admin Assistant
1 Year- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Managed cash register operations, ensuring balanced cash drawers at shift end.
- Assisted customers with inquiries, providing product knowledge and service support.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Assisted Warranty Administrator in the processing of warranty claims with increasing complexity building up to a role as a full time Warranty Administrator.
Warranty Administrator Assistant
2 Years 1 Month- Assist the primary Warranty Administrator in processing warranty claims efficiently, ensuring compliance with company policies and manufacturer guidelines.
- Assist in maintaining accurate records of warranty repairs, facilitating timely reimbursements from manufacturers.
- Learn how to review and analyze warranty claims for accuracy, reducing errors and improving processing time.
- Create Pre-delivery Inspection Repair Orders for all new vehicle inventory
- Generate Purchase Orders for rental vehicles, and sublet work on Repair Orders, and invoice completed work
Aggregrate Certification Coordinator
8 Months- Instrumental in building the infrastructure of the newly implemented online certification learning platform
- Responsible for training the Instructors on the use of the new learning platform
- Coordinate with the Certification Chairs on all new program event scheduling/creation
- Provide technical support for Learners/Instructors for both IMSA account profiles and the Brightspace learning platform
- Process all in-person and online exams and applications for certification
- Accurately invoice appropriate parties for the certification processing
- Provide basic knowledge and support pertaining to Online Certification to all outside persons
Technical Records Administrator
8 Years 4 Months- Drafted and updated department work instructions, SOP’s, manuals, and memos
- Collaborated with various disciplines to create and coordinate annual training schedule
- Design training modules that implemented strategic business practices and organizational behavior training concepts
- Developed training comprehension testing and evaluation processes
- Managed personnel records and maintained confidential information
- Monitored the currency of training, licensing, medicals, and other professional requirements
- Partnered with the Assistant Chief Pilot to streamline the onboarding process
- Coordinated onboarding of new Flight Operations staff
Technical Publications Librarian
5 Years 2 Months- Maintained manuals and documents for company, edited and revised as needed in compliance with FAA regulations
- Trained personnel on the use of the intranet system and technical manuals
- Responsible for the proper use of Export Compliance for technical data sent overseas
- Sustained an inventory of manuals for multiple company locations
- Oversaw aircraft technical publications, maintained subscriptions, revisions, and all accompanying service information
- Administrator for the server-based manuals
- Edited and revised company manuals presented to the FAA for approval
- Revised and distributed company specific manuals
- Researched and acquired manuals not previously on inventory
QA Insp/Sr Aviation Life Support Technician
9 Years 8 Months- Operated and maintained life support systems for various naval operations.
- Conducted technical inspections and troubleshooting of equipment to ensure operational readiness.
- Trained junior technicians on life support protocols and system management procedures.
- Developed maintenance schedules to optimize system performance and reliability.
- Honorably discharged. For details regarding duty stations, training, and descriptions of related tasks, please request that information separately.
Education
Bachelor of Arts - Business Administration Management
- Achieved the additional Minor in HR Management
- Managed working full time, earning my degree as a full time student, and maintaining my status as a full time mother to two and a wife.
Skills
Claims processing
Warranty management
Warranty analysis
Records maintenance
Automotive industry expertise
Software applications
Compliance management
Operational efficiency
Information verification
Decision-making
Attention to detail
Teamwork and collaboration
Timeline
Warranty Administrator
Automotive Warranty Network
08.2026 - CurrentRead More
Warranty Administrator
Ted Russell Ford
07.2024 - 07.2026Read More
Cashier/ Warranty Admin Assistant
Ted Russell Ford
07.2023 - 07.2024Read More
Warranty Administrator Assistant
Gary Yeomans Ford
05.2021 - 06.2023Read More
Aggregrate Certification Coordinator
IMSA International
09.2020 - 05.2021Read More
Technical Records Administrator
Embraer Executive Aircraft, Inc.
08.2012 - 12.2020Read More
Technical Publications Librarian
Presidential Airways Inc./AAR Airlift Inc.
03.2007 - 05.2012Read More
QA Insp/Sr Aviation Life Support Technician
United States Navy, USN
06.1997 - 02.2007Read More
Florida Institute of Technology
Bachelor of Arts from Business Administration Management
Read More