Rachel Ehrlich

Worked closely with operating room staff to ensure proper setup and sterilization of instruments prior to each case.

• Streamlined patient check-in process for surgical appointments, reducing wait times and increasing satisfaction.
• Coordinated with insurance companies to secure necessary authorizations for scheduled surgeries.
• Provided exceptional patient care by addressing concerns, answering questions, and offering emotional support throughout the surgical process.
• Facilitated seamless communication between medical staff, administrative personnel, and patients for a well-coordinated surgical experience.
• Leveraged expertise in electronic health records systems to accurately document all aspects of patients'' surgical journeys.
• Trained new Ophthalmology Surgical Coordinators in department protocols, promoting a consistent level of service excellence across the team.
• Streamlined the surgical booking process for improved time management and resource allocation.
• Supported post-operative care coordination efforts including follow-up appointments and additional treatment plans as needed.
• Enhanced patient satisfaction by efficiently scheduling and coordinating ophthalmology surgeries.
• Maintained comprehensive surgical database, ensuring accurate record-keeping and easy access to essential information.
• Reduced surgery wait times by optimizing scheduling procedures based on surgeon availability and urgency of cases.
• Updated patient records to reflect upcoming surgeries and medical histories.
• Resolved scheduling conflicts to maintain high-quality patient services.
• Collated pre-operative lab and imaging results to facilitate surgery planning.
• Checked patients in and out and collected payments.
• Updated daily operating room calendars with accurate appointment schedules.
• Coordinated with facilities to set up surgeries
• Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Performed various administrative tasks by filing, copying and faxing documents.
• Obtained payments from patients and scanned identification and insurance cards.
• Answered phone calls and messages for ysician medical facility, scheduling appointments, and handling patient inquiries.
• Assisted with medical coding and billing tasks.
• Organized and maintained patient chart filing system to promote quick data finding for staff.
• Completed administrative patient intakes with case histories, insurance information and mandated forms.
• Registered and verified patient records before triage with most up-to-date information.
• Conducted patient intake interviews, recording and documenting relevant information.
• Prepared and processed patient referrals and transfer requests.
• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
• Managed office logistics by scheduling appointments, maintaining files and collecting payments.
• Processed medical insurance claims and payments.
• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
• Greeted visitors and initiated triage processes for clients to streamline patient flow.
• Managed office bookkeeping with insurance billing and patient payments.
• Arranged pre-operative and post-operative appointments for surgical patients.
• Verified insurance coverage and obtained pre-authorizations.
• Educated patients about surgeries and provided treatment plan documentation.
• Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
• Expertly managed planning, scheduling, and coordination of outpatient procedures.
• Handled sensitive patient information with discretion, adhering strictly to HIPAA guidelines.
• Collaborated with surgeons to ensure accurate and timely case prioritization and scheduling.
• Managed patients'' pre-operative requirements, reducing cancellations and rescheduling instances.
• Conducted thorough chart reviews prior to surgery, identifying potential issues or discrepancies requiring resolution before proceeding with procedures.
• Served as a trusted resource for patients and families during emotionally challenging times, providing compassionate support and guidance throughout the surgical journey.
• Coordinated with anesthesia providers to ensure timely arrival and preparation for scheduled surgeries.
• Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
• Contributed to a reduction in surgery cancellations by closely monitoring patient compliance with pre-surgical instructions.
• Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
• Provided comprehensive education materials for patients regarding their upcoming surgery, answering questions and alleviating concerns related to the procedure itself or recovery expectations afterward.
• Assisted surgeons in preparing for procedures, ensuring all necessary equipment and supplies were readily available.
• Collaborated with insurance providers to verify coverage and obtain necessary authorizations for surgical procedures.
• Answered phone calls and messages for 40-physicians medical facility, scheduling appointments, and handling patient inquiries.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.