Rachel Ellis
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to apply training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Insightful experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments.
Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
34
34
years of professional experience
Work History
Interconnection Manager
NewGen Energy
Rocklin, CA
05.2023 - 07.2024
- Developed training materials for staff onboarding, improving knowledge retention.
- Led team in executing daily operational strategies, enhancing workflow efficiency.
- Implemented process improvements that increased project turnaround time by 15%.
- Coordinated cross-departmental communication to streamline project objectives and timelines.
- Conducted performance evaluations, providing constructive feedback to team members.
- Resolved operational challenges through effective problem-solving techniques and collaboration.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Launched quality assurance practices for each phase of development
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Employee Relations/Senior Benefits Specialist
Infinity Solar
Rocklin, CA
09.2018 - 02.2023
- Supported performance management processes by coordinating feedback and appraisal timelines.
- Reduced employee turnover by conducting insightful exit interviews and addressing key issues identified.
- Assisted in managing workplace safety programs, helping reduce incidents and maintain a secure working environment.
- Developed comprehensive onboarding programs for smoother employee transitions and increased retention rates.
- Enhanced workplace culture through the development of inclusive policies and practices.
- Conducted thorough investigations into workplace complaints or disputes, resolving conflicts fairly and professionally.
- Managed enrollment processes for employee benefits programs, ensuring compliance with regulatory requirements.
- Guided employees through complex benefits options, providing personalized support and resources.
- Spearheaded initiatives to improve employee engagement and satisfaction regarding benefit offerings.
- Facilitated disability claim management process by coordinating closely with third-party administrators.
- Managed open enrollment periods, ensuring timely communication and smooth transitions for employees.
- Educated employees on their benefit options, empowering them to make informed decisions about coverage.
- Served as a liaison between employees and insurance providers, advocating for fair claims processing and resolution of disputes.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
Operating Clerk
Pacific Gas & Electric
San Francisco, CA
06.1997 - 06.2018
- Provided guidance on labor laws and workplace policies to ensure compliance.
- Mediated disputes between union members and management to foster collaborative solutions.
- Conducted educational workshops for members on union processes and member rights.
- Collaborated with leadership to address workforce concerns and improve job satisfaction.
- Developed strategic initiatives to improve union engagement and participation rates.
- Served as mediator between management teams and employees during disputes to reach mutually beneficial resolutions while preserving positive working relationships.
- Enhanced union members'' satisfaction by addressing their concerns and resolving grievances in a timely manner.
- Educated union members on their rights, responsibilities, and benefits through informative workshops and training sessions.
- Improved workplace conditions for union members by identifying safety hazards and recommending corrective actions.
- Assisted in developing strategic plans for the growth of the organization including setting short-term objectives and long-term goals.
- Promoted unity among union members by organizing social events, team-building activities, and community outreach programs.
- Reduced grievances and arbitration needs by educating frontline managers on techniques for enhancing interactions between labor and leadership.
Human Resources Manager
Lincoln Children Center
Oakland, Ca
10.2004 - 09.2006
- Developed and implemented HR policies that enhanced organizational culture and employee engagement.
- Led recruitment strategies, streamlining talent acquisition processes to attract top candidates.
- Facilitated training programs to improve staff skills and promote career advancement opportunities.
- Oversaw compliance with employment laws and regulations, minimizing legal risks for the organization.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Organized and led staff orientation programs and training to promote collaboration.
- Developed comprehensive onboarding programs to facilitate smooth integration of new employees into the organization.
- Optimized payroll processing procedures for accuracy and timeliness using advanced software solutions.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Fostered positive work environment through comprehensive employee relations program.
Claims Processor
Kaiser Permanente
Oakland, CA
03.1997 - 06.1997
- Processed and reviewed claim submissions for accuracy and compliance with company policies.
- Collaborated with healthcare providers to resolve discrepancies in claims documentation.
- Utilized claims processing software to track, manage, and analyze claims effectively.
- Trained new team members on claims procedures and best practices for efficiency.
- Ensured adherence to regulatory guidelines while managing complex claim cases.
- Maintained strict confidentiality when dealing with sensitive information about patients'' medical histories or personal details.
Senior Human Resources Generalist
Dr. Mounagain
Pinole, CA
08.1990 - 03.1997
- Led recruitment strategies to attract top talent and enhance organizational effectiveness.
- Developed and implemented employee training programs to improve workforce capabilities and engagement.
- Managed employee relations issues, fostering a positive work environment and ensuring compliance with policies.
- Streamlined onboarding processes, enhancing new hire integration and retention rates within the organization.
- Conducted performance management reviews, providing actionable feedback to drive employee development and productivity.
- Facilitated annual performance reviews that offered constructive feedback, setting goals for professional growth and development among staff members.
- Conducted thorough investigations into workplace complaints, resolving conflicts fairly and efficiently while maintaining confidentiality.
- Maintained up-to-date knowledge of labor laws and regulations to ensure company-wide compliance with industry standards.
- Coordinated internship programs that provided valuable learning experiences for students while contributing skilled labor to the organization.
- Mediated employee disputes to find mutually beneficial resolutions while maintaining positive relationships between parties involved.
- Led special training courses such as yearly sexual harassment seminars.
- Served as a liaison between employees and management teams, addressing concerns, answering questions, and providing guidance on policies/procedures when needed.
- Actively participated in the recruitment process by screening resumes, conducting interviews, and evaluating candidates for various positions within the company.
- Enhanced company culture by organizing team-building activities, promoting open communication, and providing ongoing support to managers and employees.
- Improved employee retention by developing and implementing effective onboarding and orientation programs.
- Developed succession planning strategies to identify high-potential employees for leadership positions within the company.
- Developed strategies to increase employee satisfaction and reduce turnover.
- Created comprehensive job descriptions that accurately represented role expectations; helping attract qualified candidates during recruitment efforts.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Administered employee benefits programs and assisted with open enrollment.
- Created and delivered HR training sessions to staff, managers and executives.
- Developed and implemented onboarding and orientation programs for new employees.
- Assisted with writing job postings and job descriptions for boards.
- Collaborated with managers to identify and address employee relations issues.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
- Developed and monitored employee recognition programs.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Managed employee relations issues, fostering a positive workplace culture.
Education
Business - Business Administration And Management
Dickson Warren Business College
El Cerrito, CA06-1993
Certificate - Accounting
Computer Learning Center
San Francisco, CA05-1990
Certificate of Technical Studies - Computer Operations
Computer Learning Center
San Francisco, CA05-1989
Skills
- Customer service
- Team leadership
- Time management
- Staff training and development
- Complex Problem-solving
- Documentation and reporting
- Relationship building
- Operations management
- Performance management
- Active listening
- Interpersonal relations
- Negotiation and conflict resolution
- Professional and courteous
- Employee coaching and mentoring
- Conflict resolution
- Policy implementation
- Project planning
- Verbal and written communication
- Employee development
- Multitasking Abilities
- Problem resolution
- Teamwork and collaboration
- Disciplinary techniques
- Coaching and mentoring
- Performance evaluations
Accomplishments
- Supervised team of 10 staff members.
- Launched a monthly employee recognition program that boosted morale and increased participation in company events by over 50%.
- Successfully mediated a workplace conflict between to two departments, resulting in a 25% reduction disputes.
- Used Microsoft Excel to develop benefits tracking spreadsheets.
- Facilitated training sessions on effective communication, which improved team collaboration and reduced misunderstanding.
- Developed and implemented a new feedback system that increased employee engagement by 30%.
- Devised [Number] success [area] and [area].
Timeline
Interconnection Manager
NewGen Energy
05.2023 - 07.2024
Employee Relations/Senior Benefits Specialist
Infinity Solar
09.2018 - 02.2023
Human Resources Manager
Lincoln Children Center
10.2004 - 09.2006
Operating Clerk
Pacific Gas & Electric
06.1997 - 06.2018
Claims Processor
Kaiser Permanente
03.1997 - 06.1997
Senior Human Resources Generalist
Dr. Mounagain
08.1990 - 03.1997
Business - Business Administration And Management
Dickson Warren Business College
Certificate - Accounting
Computer Learning Center
Certificate of Technical Studies - Computer Operations
Computer Learning Center