Rachel Ellis
Fort Worth,TX
Summary
Dedicated front office assistant with strong time management and problem-solving skills. Committed to enhancing customer experiences and streamlining operations through effective communication and meticulous organization.
Overview
10
10
years of professional experience
Work History
Front Office Assistant
Crowly ISD
10.2024 - 07.2025
- Managed front desk operations, ensuring efficient check-in and visitor management.
- Assisted in scheduling appointments and coordinating meetings for staff and visitors.
- Handled incoming calls, directing inquiries to appropriate personnel promptly.
- Maintained organized filing systems, ensuring easy access to documents and records.
- Supported administrative tasks such as data entry and document preparation accurately.
- Facilitated communication between departments, enhancing collaboration and responsiveness.
- Provided exceptional customer service, addressing concerns with professionalism and empathy.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Receptionist Coordinator
Greenwood Funeral Home
07.2023 - 03.2024
- Managed front desk operations, greeting visitors and directing them to appropriate services.
- Coordinated communications between families and staff, fostering a compassionate environment.
- Provided compassionate support to grieving families, fostering a supportive environment.
School Registrar
Manara Academy
03.2021 - 10.2021
- Managed student enrollment processes, ensuring accurate data entry and compliance with regulatory requirements.
- Coordinated communication between faculty, students, and parents regarding registration timelines and procedures.
- Facilitated the maintenance of student records using SIS software to ensure data integrity and accessibility.
- Assisted in developing and implementing registration policies to enhance operational efficiency.
Administrative Assistant
CLTCC
01.2016 - 03.2021
- Coordinated daily office operations to enhance workflow efficiency and support team objectives.
- Managed schedules, appointments, and travel arrangements for executives, ensuring optimal time management.
- Streamlined document processing through digital filing systems, improving access and retrieval times.
- Developed training materials for new staff, fostering a culture of continuous learning and adaptation.
- Oversaw inventory management processes, ensuring availability of office supplies while minimizing waste.
- Implemented process improvements that reduced administrative errors and enhanced overall accuracy in reporting.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
High School Diploma -
Vidalia High School
Vidalia, LA05-1994
Skills
- Customer service focused
- File organization
- Problem-solving skills
- Time management
- Scheduling appointments
- Attention to detail
- Data entry
- Appointment setting
- Mail handling
- Document management
- Hospitality services
- Microsoft Word,Outlook,Excel
Timeline
Front Office Assistant
Crowly ISD
10.2024 - 07.2025
Receptionist Coordinator
Greenwood Funeral Home
07.2023 - 03.2024
School Registrar
Manara Academy
03.2021 - 10.2021
Administrative Assistant
CLTCC
01.2016 - 03.2021
High School Diploma -
Vidalia High School