Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Fagan

Brighton,MA

Summary

Motivated college graduate with 7 years of hospitality experience offering excellent customer service and workplace attitude. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional in fast-paced environments and taking on new challenges.

Overview

2
2
years of professional experience

Work History

Server / Bartender

Lucy's American Tavern
Boston, MA
01.2023 - Current
  • Provide excellent customer service, continued perfect track record with ownership groups standards
  • Maintained over $1000 in sales per shift, shifts lasting up to 12 hours
  • Served alcoholic beverages always keeping guests safe in coordination with TIPs procedures in Massachusetts
  • Managed extensive bar set-up and break down, monthly deep cleans
  • Worked with a team of over 15 daily/nightly, providing feedback and receiving feedback to better our team environment
  • Promoted to bartender after 2 months of server position, expedited promotion due to work ethic and customer service skills.
  • Promoted to lead bartender after 5 months of position
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Upheld high standards of sanitation in accordance with health department regulations.

Server / Bartender

Wally's Pub
Hampton, NH
08.2021 - 12.2022
  • Extremely large restaurant including event space / concert space with a capacity allowing for 500+ guests at one time
  • Managed bar seats and alcoholic consumption of all guests with large team of bartenders, requiring significant teamwork and reliability
  • Managed and tracked inventory of relevant products, ensuring operations ran smoothly per shift
  • Worked through significantly stressful events and confrontations, calmly and professionally.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Trained new employees to perform duties.

Education

Bachelor of Science - Biology

University of New Hampshire
New Hampshire
05-2022

Skills

  • Adobe Acrobat
  • Google Drive and related applications
  • Microsoft 365, including remote work with Microsoft Teams
  • Order Management
  • Quality Control
  • Relationship Management
  • Strong Work Ethic
  • Cash Handling
  • Exceptional Customer Service
  • Sales Expertise
  • Performance Improvement
  • Positive and Professional
  • Sample Checking
  • Laboratory Diagnostic Equipment
  • Advanced Word Processing
  • Quality Control Procedures
  • Sterilization Procedures
  • Data Logging
  • Chemical Handling
  • File Management
  • Gel Electrophoresis
  • Equipment Management

Timeline

Server / Bartender

Lucy's American Tavern
01.2023 - Current

Server / Bartender

Wally's Pub
08.2021 - 12.2022

Bachelor of Science - Biology

University of New Hampshire

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Rachel Fagan