RACHEL FEDERICO
Tucson,AZ
Summary
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Resourceful Agent communicates effectively with diverse audiences.
- Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally.
Overview
4
4
year of professional experience
Work History
SPIKE AGENT
AGERO
TUCSON, AZ
07.2021 - Current
- Informed clients of policies and procedures.
- Resolved caller issues quickly and thoroughly.
- Obtained client information by answering telephone calls.
- Assisted customer in high stress situations.
- One call resolution.
- Provided client with Up-To-Date information on the case status.
- Collaborated with team members to resolve issues and identify appropriate issues for escalation.
- Fielded customer service inquiries and calls from customers throughout country.
- Provided customer service for inbound and outbound calls by answering questions and providing basic troubleshooting support.
- Documented caller information in DYNAMICS.
CASHIER
Chevron
TUCSON, AZ
03.2021 - 07.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Checked identification for proof-of-age for alcohol and tobacco sales.
Education
CERTIFICATE - EARLY CHILD DEVELOPMENT
Pima Community College
Tucson, AZ08.2012
GED -
Pueblo High Magnet School
Tucson, AZ05.2006
Skills
- Empathy
- Patience
- Problem-Solving and Flexibility
- Listening Capacity
- Polite communication skills
- Courteous with Strong Service Mindset
- Technical Proficiency and understanding Of Procedure
Languages
Spanish
Native or Bilingual
Timeline
SPIKE AGENT
AGERO
07.2021 - Current
CASHIER
Chevron
03.2021 - 07.2021
CERTIFICATE - EARLY CHILD DEVELOPMENT
Pima Community College
GED -
Pueblo High Magnet School