Rachel Felipe
Pasadena
Summary
Detail-oriented professional with experience in customer service and staff management. Proven ability to manage front desk operations and ensure smooth transitions, enhancing overall client satisfaction and team performance. Highly adaptable, eager to learn new skills, and committed to professional growth. Thrives in fast paced settings while maintaining a welcoming and positive demeanor.
Overview
3
3
years of professional experience
Work History
Receptionist
Smart Choice Caregivers
Houston
04.2025 - Current
- Managed phone system, directing calls and taking messages for staff members.
- Greeted clients and visitors warmly upon arrival to create a welcoming environment.
- Processed client intake forms, ensuring accurate data entry for efficient client onboarding.
- Provided clients with information about services, contributing to improved customer understanding and satisfaction.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Performed data entry tasks into various computer systems accurately and promptly.
- Maintained organized filing system for confidential client information, ensuring compliance with company policy.
- Supported various special projects by collaborating with management and team members.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
Shift Supervisor
Wendys Fast Food
Pasadena
12.2022 - 10.2025
- Coordinated team activities to ensure smooth shift transitions.
- Assigned tasks to team members based on their strengths and skill sets.
- Monitored food safety practices and maintained cleanliness standards.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Provided on-the-job training to new staff members.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Resolved customer complaints promptly and professionally.
Education
High School Diploma -
Pasadena High School
Pasadena, TX05-2022
Skills
- Front desk operations
- Customer service
- Data entry
- Document organization
- Time management
- Team coordination
- Multitasking
- Attention to detail
- Staff management
Languages
English
Professional
Spanish
Professional
Timeline
Receptionist
Smart Choice Caregivers
04.2025 - Current
Shift Supervisor
Wendys Fast Food
12.2022 - 10.2025
High School Diploma -
Pasadena High School