Rachel Fields

• Helped Humana Medicare members and providers with insurance benefits as well as private insurance group members.
• Coordinated comprehensive care plans for patients, facilitating communication between healthcare providers and support services to optimize outcomes.
• Managed patient scheduling and follow-up appointments to enhance adherence to treatment protocols and decrease hospital readmissions.
• Collaborated with multidisciplinary teams to assess patient needs and develop individualized care strategies in a fast-paced healthcare
• Utilized electronic health records to track patient progress and update care plans, enhancing accuracy and efficiency in care delivery.
• Educated patients and families on treatment options, medication management, and community resources to promote informed decision-making and self-care.
• Facilitated referrals to specialists and community services.• Monitored patient compliance and addressed barriers to care, leading to improved health outcomes and increased patient satisfaction.
• Answer and make calls to members and providers to coordinate Medicare benefits.
• Assist members with understanding copays, coinsurance, and prescription benefits.
• Support providers with prior authorizations and claims resolution.
• Monitored daily performance metrics to guarantee quality and productivity in operations.

facility daily

• Handled all account payables
• Coordinated admission marketing materials for Letcher Manor Nursing Home and rehab services.
• Scheduled facility tours for families, referral sources, and community partners.
• Developed social media posts highlighting resident activities and community events.
• Managed patient referrals and verified insurance coverage for appropriate care levels.
• Coordinated admissions paperwork and communicated decisions to patients and families.
• Promoted facility services through community outreach and marketing efforts.
• Handled accounts payable and supported administrative tasks for daily operations.
• Utilized electronic health records to track patient progress and update care plans, enhancing accuracy and efficiency in care delivery.
• Coordinated comprehensive care plans for patients, ensuring seamless communication between healthcare providers and support services to optimize patient outcomes.
• Educated patients and families on treatment options, medication management, and community resources to promote informed decision-making and self-care.

• Assisted lead teachers with early childhood instruction and guided play.
• Prepared learning materials for literacy, math, and art centers.
• Supported Head Start classroom routines and daily lesson activities.

• Maintained resident billing records for Letcher Manor Nursing Home.
• Managed accurate and timely processing of patient billing and payment transactions to ensure financial integrity and compliance with healthcare regulations.
• Collaborated with healthcare providers and insurance companies to resolve billing discrepancies and optimize reimbursement processes.
• Utilized accounting software to track patient payments, insurance claims, and outstanding balances, improving cash flow management.
• Reconciled daily financial records and maintained detailed ledgers to support patient account management and reporting accuracy.
• Reconciled bank statements and general ledger accounts.
• Processed accounts payable invoices for care services and supplies.

• Prepared detalled nancial reports and statements to assist management in monitoring patient revenue cycles and financial pertormance

• Oversaw daily daycare operations and maintained licensing compliance standards
• Coordinated staff schedules, coverage plans, and classroom assignments
• Trained teachers on childcare routines, safety procedures, and center policies

Followed all safety and state guidelines keeping the facility in regulation.