Rachel Filippi
Wickliffe
Summary
Dynamic Account Manager with expertise in e-commerce strategy and client relationship management while working at JDM Growth Group. Proven track record in optimizing Amazon listings to enhance visibility and drive sales revenue. Skilled in data analysis and dedicated to resolving client issues, ensuring satisfaction, and fostering long-term partnerships.
Overview
9
9
years of professional experience
Work History
Account Manager
JDM Growth Group
Strongsville
03.2022 - 01.2024
- Maintained an in-depth knowledge of industry trends, competitors, and market conditions to provide strategic advice to clients.
- Resolved client issues and concerns in a timely and effective manner, ensuring client satisfaction.
- Developed and maintained relationships with key accounts to ensure satisfaction.
- Maintained inventory and created shipping plans for our clients' products on Amazon to drive sustained sales revenue.
- Created comprehensive reports on account performance to present to our clients.
- Managed all aspects of account setup on Amazon, development, content, SEO and SEM optimization, and analytics tracking for multiple e-commerce sites.
- Created product listings, optimized titles, descriptions, bullet points and images for maximum visibility on Amazon search engine results.
- Monitored customer reviews and feedback to improve product performance.
Financial Account Representative
Cleveland Clinic
Broadview Heights
10.2018 - 03.2022
- Screened patients to assess income, expenses, and circumstances that were applying for financial assistance.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
- Prepared reports summarizing data on the number of individuals receiving financial aid.
- Assisted with training new staff members on relevant procedures associated with providing Financial Aid Services.
Department Sales Head
Cara's Boutique
Westlake
05.2015 - 10.2018
- Provided excellent service and attention to customers, cultivate and maintain personal clientle
- Manage inventory and sales trends
- Charitable fundraising initiatives raising over $5000 for local organizations
- Operated point-of-sale systems accurately to process payments from customers.
- Recommended, selected and located merchandise based on customer desires.
- Cross-sold products and services to increase average transaction value.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Education
Bachelor of Arts - Nonprofit Administration
Cleveland State University
Cleveland, OH05-2015
Skills
- Account management
- Client relationship management
- E-commerce strategy
- Amazon marketplace expertise
- Content optimization
- Data analysis
Timeline
Account Manager
JDM Growth Group
03.2022 - 01.2024
Financial Account Representative
Cleveland Clinic
10.2018 - 03.2022
Department Sales Head
Cara's Boutique
05.2015 - 10.2018
Bachelor of Arts - Nonprofit Administration
Cleveland State University
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