Rachel Fitch
Milford,OH
Summary
Results-driven administrative professional in social services focusing on enhancing child welfare and mental health systems. Proven track record in planning and executing impactful events and initiatives, demonstrating strong leadership and client relationship skills. A creative strategist is adept at building partnerships to attract new clients and maximize program potential. My career goal is to drive systemic improvements within the sector.
Overview
17
17
years of professional experience
Work History
Assistant State Director, Southwest Ohio
The National Youth Advocate Program
11.2023 - Current
- Led teams of professionals in achieving organizational goals through clear communication, collaboration, and guidance.
- Mitigated risks associated with potential crises by developing thorough contingency plans addressing various scenarios.
- Cultivated a culture of continuous improvement by encouraging feedback from staff and stakeholders, driving ongoing program development.
- Enhanced program efficiency by streamlining processes and implementing strategic initiatives.
- Managed budgets and resources effectively, ensuring optimal allocation and utilization for maximum impact.
- Implemented best practices for process management, reducing redundancies and increasing overall efficiency within the organization.
- Evaluated program effectiveness using various data sources, making informed decisions to enhance outcomes for constituents.
Therapist
The National Youth Advocate Program
06.2011 - Current
- Maintained detailed case notes and documentation, ensuring effective tracking of progress and continuity of care across providers.
- Built strong rapport with clients, fostering trust and open communication for effective therapy sessions.
- Established clear boundaries with clients, maintaining ethical practice standards while preserving the therapeutic relationship.
- Enhanced client well-being through personalized treatment plans tailored to individual needs and goals.
- Assessed clients' mental health needs, developed treatment plans and monitored progress.
- Maintained and updated patient records, changes in service plans and treatment reports.
- Documented patient information, treatment plans, and patient responses.
Regional Director
The National Youth Advocate Program
05.2018 - 11.2023
- Streamlined operations for improved efficiency by evaluating existing processes and introducing innovative solutions.
- Motivated employees through effective communication, recognition programs, and tailored incentive structures that aligned with corporate objectives.
- Served as a mentor to emerging leaders, sharing knowledge and expertise while fostering an environment of continuous learning and growth.
- Monitored staff performance by actively engaging in and observing day-to-day activities.
- Championed organizational culture change initiatives that fostered collaboration, innovation, and continuous improvement across all levels of the organization.
- Led a team of managers to achieve consistent revenue growth through effective leadership and strategic planning.
- Attended weekly meetings to discuss and optimize strategies.
Adjunct Professor and Field Liaison
University of Cincinnati
08.2020 - 06.2023
- Strengthened critical thinking skills in students through the incorporation of problem-based learning activities.
- Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
- Empowered students to take ownership of their education by facilitating opportunities for independent research projects within specific areas of interest.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Managed student performance using automated reporting system, leveraging data to identify student learning needs and create action plans to overcome learning deficiencies.
- Increased student retention by providing individualized support and tailored feedback on assignments.
- Improved overall course quality through the implementation of regular evaluations, incorporating student feedback into future improvements.
Therapist
Better Help, Inc
08.2020 - 08.2022
- Built strong rapport with clients, fostering trust and open communication for effective therapy sessions.
- Maintained detailed case notes and documentation, ensuring effective tracking of progress and continuity of care across providers.
- Established clear boundaries with clients, maintaining ethical practice standards while preserving the therapeutic relationship.
- Provided individual and group therapy sessions to patients suffering from mental health issues.
- Assessed clients' mental health needs, developed treatment plans and monitored progress.
- Documented patient information, treatment plans, and patient responses.
- Coached clients on effective coping strategies, empowering them to manage symptoms independently outside of therapy sessions.
- Provided crisis intervention services, stabilizing clients in distress and connecting them with necessary resources.
- Tracked progress according to goals for interventions.
Foster Care Program Manager
The National Youth Advocate Program
01.2018 - 05.2018
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Built teams to address project goals and objectives for multiple projects.
- Delivered high-quality results by setting performance metrics and monitoring progress against targets.
Clinical Supervisor
The National Youth Advocate Program
06.2013 - 05.2018
- Collaborated with multidisciplinary teams to coordinate care for clients with complex needs, ensuring comprehensive support was provided across all domains of life functioning.
- Assessed patients, determined needs, and managed care.
- Improved patient outcomes by implementing evidence-based treatment plans and clinical interventions.
- Monitored, analyzed, and corrected staff performance and worked with nurse manager to raise standards of practice.
- Ensured compliance with regulatory standards by conducting regular audits of clinical records and procedures.
- Managed caseloads effectively, ensuring timely assessments, treatment planning, and progress monitoring.
- Mentored junior staff members in clinical best practices, contributing to a culture of continuous learning and professional growth.
- Implemented performance improvement initiatives focused on enhancing client experience and service quality.
- Provided supervision to therapists in training, offering guidance and feedback on their professional development journey.
Social Worker
The National Youth Advocate Program
03.2008 - 06.2011
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Supported clients and families with empathy and compassion during difficult times.
- De-escalated stressful situations through individual and family crisis interventions.
- Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Conducted home visits to assess living environment and facilitate access to necessary resources.
Education
Doctor of Social Work - Clinical Studies
University of Kentucky
Lexington, Kentucky05-2025
Master of Social Work - Social Work
University of Cincinnati
Cincinnati06.2011
Bachelor of Social Work - Social Work
University of Cincinnati
Cincinnati, OH06.2007
Skills
- Crisis management
- Program management
- Teamwork and collaboration
- Partnership building
- Attention to detail
- Leadership and people development
- Client relationship building
- Planning and coordination
- Decision-making
- Adaptability and flexibility
- Active listening
- Operations management
- Goal setting
Licensure and Certifications
Licensed Independent Social Worker with Supervision Designation (LISW-S)
- Ohio Marriage, Family, Counseling, and Social Work Board
- Renewal Date: June 2025
Certified Adoption Assessor through the state of Ohio
- Certified in September 2017
Trainer for Daily Living Assessment Tool
- Certified in January 2025
Assessor for Neurosequential Model Therapeutics (NMT; Brain Mapping)
- Certified in December 2023
Timeline
Assistant State Director, Southwest Ohio
The National Youth Advocate Program
11.2023 - Current
Adjunct Professor and Field Liaison
University of Cincinnati
08.2020 - 06.2023
Therapist
Better Help, Inc
08.2020 - 08.2022
Regional Director
The National Youth Advocate Program
05.2018 - 11.2023
Foster Care Program Manager
The National Youth Advocate Program
01.2018 - 05.2018
Clinical Supervisor
The National Youth Advocate Program
06.2013 - 05.2018
Therapist
The National Youth Advocate Program
06.2011 - Current
Social Worker
The National Youth Advocate Program
03.2008 - 06.2011
Doctor of Social Work - Clinical Studies
University of Kentucky
Master of Social Work - Social Work
University of Cincinnati
Bachelor of Social Work - Social Work
University of Cincinnati
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