Rachel Ford-Bos
Savannah,USA
Summary
Certified Baker’s Assistant and experienced Barista Manager with a comprehensive background in coffee service and bakery management. Proven track record of enhancing team productivity and customer retention through effective coaching and leadership. Recognized for a collaborative approach and motivational management style, fostering a positive work environment and driving service excellence. Seeking to leverage over thirteen years of industry experience and a passion for culinary arts in a dynamic management or baking role.
Relocating to Cedar Rapids, IA. September 2026.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Barista Program Manager/Production Baker
Collins Quarter/Southern Cross Hospitality
Savannah, GA
06.2022 - Current
- Led a team in a fast-paced/high volume environment at multiple concepts across the company.
- Spearheaded the creation and execution of drink specials, baking recipes, and dessert menus, enhancing the culinary experience across multiple restaurant concepts within the hospitality group.
- Trainer for all new barista staff.
- Developed daily operations handbook and in-house barista certification test.
- Served multiple points of sale throughout the day, such as bar, counter, and walk-up window.
- Created hand-crafted specialty coffee and other beverages to a strict set of standards.
- Maintained a high level of presentation and created latte art.
- Greeted guests in a friendly manner and created a welcoming environment.
- Conducted monthly training to further team knowledge in coffee and create the opportunity for team bonding.
- Actively worked the floor with staff to help maintain service standards and "led by example".
- Use and enforcement of stringent food safety and restaurant safety procedures.
- Prepared large batch recipes to maintain stock of house-made items.
- Retain up-to-date knowledge on menu changes and featured items.
- Worked in collaboration with colleagues to ensure smooth processes and customer satisfaction.
- Ordered, received, and organized stock.
- Implemented up-selling techniques to drive sales.
- Performed opening and closing duties according to restaurant standards.
- Communicated with management, serving, and kitchen staff of any relevant information to keep operations running smoothly.
- Specialized in gluten-free and specialty diet baking.
- Acted as floor manager in the absence of front of house management.
Production Baker/Baker Assistant
Patisserie Jaqui
Bisbee, AZ
09.2021 - 06.2022
- Measured, mixed and prepped raw materials according to company specifications and recipes.
- Placed products in pans, molds and sheets and monitored products during baking to adjust temperature.
- Designed appealing product displays to maintain unique presentation.
- Observed color of baked products to adjust oven temperatures, humidity or troubleshoot.
- Maintained neat, organized, and clean work areas to avoid safety concerns or production delays.
- Take precautions to avoid cross-contamination between food items.
- Displayed freshly baked items, cupcakes, cookies and cinnamon rolls on counters and tables to entice passersby to visit and make purchases at patisserie.
- Followed dating procedures and adhered to legal regulations and health code standards.
- Maintained atmosphere of enthusiastic customer awareness with emphasis on fast customer service.
- Maintained current knowledge of pricing, ingredients, product availability and current promotion.
- Merchandised food and garnishes for serving presentation.
Manager
Bisbee Coffee Co
01.2013 - 01.2020
- Successfully built, managed, and coordinated a team of 12-14 employees.
- Certified as a barista and trained staff to become baristas.
- Organized and implemented day-to-day operations.
- Coordinated and implemented selling strategies with owner.
- Successfully reopened during pandemic and drove sales back into the shop while retaining 100% of staff and implementing CDC guidelines.
- ServSafe Manager certification.
- Maintained relations with vendors and suppliers.
- Interviewed, hired, and trained new employees.
- Investigated misconduct, mediated problems, and determined appropriate discipline for staff.
- Trained employees in additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Greeted and encouraged feedback from customers to implement in-store operational changes.
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
- Coordinated ordering, receiving merchandise, pricing, and stocking.
- Implemented and executed a plan to expand cafe menu with the addition of deli items.
- Organized deli kitchen for flow and efficiency.
Education
Baker's Assistant Certificate - Pastry
Cochise College
Sierra Vista, AZ05-2022
Skills
- Solid problem solver
- Time management
- Calm under pressure
- Quick learner
- Point of sale operations
- Excellent customer service
- Kitchen safety
- Health and safety regulations management
- Baking equipment operation
- Baking and coffee preparation techniques
- Espresso machine operations
- Latte art
- Inventory management
- Merchandising
- Employee training
- Leadership
- Staff development
- Employee management
- Employee scheduling
- People skills
- Multitasking
- Recipe development
- Costing
Certification
- Certified ServSafe Manager - 2020, AZ (In process of renew)
- Certified Baker’s Assistant - 2022, AZ
Timeline
Barista Program Manager/Production Baker
Collins Quarter/Southern Cross Hospitality
06.2022 - Current
Production Baker/Baker Assistant
Patisserie Jaqui
09.2021 - 06.2022
Manager
Bisbee Coffee Co
01.2013 - 01.2020
Baker's Assistant Certificate - Pastry
Cochise College