Rachel Fortune Dunbar
Remsen,NY
Summary
Results-driven Accounts Receivable Team Lead with 9+ years of experience in the finance industry. Known for delivering consistent, professional work while driving efficiency and accuracy in receivable operations. Proven track record in improving collections processes, reducing outstanding balances, and ensuring timely collections. Skilled in bridging communication gaps, optimizing policy structures, and enhancing customer experiences. Adept at leading teams to achieve departmental goals with a focus on client satisfaction. Strong background in financial analysis, problem-solving, and lean receivable practices. Excellent communicator with a passion for fostering cross-departmental success and exceeding goals.
Overview
12
12
years of professional experience
Work History
Account Receivable Team Lead
PARTECH INC.
New Hartford, NY
07.2019 - Current
- Project manage potential process opportunities between various departments working closely with those teams to bridge gaps and strengthen processes.
- Create and document processes for training to facilitate successful cash flow
- Implemented new shut-off strategies that reduced outstanding accounts receivable by 60% within the first six months
- Assisted in developing strategies to improve overall cash collections process
- Spearheaded excellent customer service and support to internal and external customers
- Conducted regular client account audits to identify errors or discrepancies
Office Manager
HOME SWEET HOME
Clinton, NY
02.2018 - 07.2019
- Supervised a team of 10 administrative staff members, overseeing their daily tasks and performance
- Implemented new office policies and procedures that resulted in a 30% increase in efficiency by digitizing manual processes
- Reconciled accounts and managed documents to facilitate office operations
- Served as point of contact for team of supervisors, owning complex and escalated issues
- Placed orders, monitored usage and coordinated stocking to control office supplies
- Assisted with recruitment process by reviewing resumes and scheduling interviews
- Fostered positive work environment by addressing employee concerns promptly
Data Entry Specialist
AMERICAN GRANBY
01.2016 - 12.2018
- Entered large volume of information daily with high degree of accuracy
- Minimized errors with proper verification and classification of data
- Provided status updates on research and analysis of current issues and proposed corrective actions.
- Inputted data into various spreadsheets, databases, and accounting systems
- Maintained close knowledge of and complied with all data integrity and security policies
- Met and consistently exceeded production requirements for speed and accuracy
Senior Order To Invoice Specialist
ADP
Augusta, MI
12.2012 - 08.2016
- Enter information from signed sales orders into oracle
- Leverage a deep understanding of ADP’s products and services to provide solutions to order verification processing
- Provide recommendations to ADP leadership around betting order entry processes and providing solutions to common order entry issues
- Tracked payroll through for some companies through a program designed by ADP
- Assisted in new hire training and took part in developing new ways to streamline training processes to ensure more success with the on-boarding process
- Assisted in revising training documents and providing training for new hires.
- Mitigated system errors with proactive verification of billing information
Education
Bachelor of Science - Communications
Augusta State University
Augusta, GA05-2011
Bachelor of Arts - Spanish
Augusta State University
Augusta, GA05-2011
Master of Arts - Studies Towards MA in Education
University of Phoenix
Phoenix, AZSkills
- Over 20 years of customer service in various capacities
- Expert knowledge in various Microsoft suite applications (Excel, Word, etc)
- Type 102 wpm
- 5 years sales experience
Languages
Timeline
Account Receivable Team Lead
PARTECH INC.
07.2019 - Current
Office Manager
HOME SWEET HOME
02.2018 - 07.2019
Data Entry Specialist
AMERICAN GRANBY
01.2016 - 12.2018
Senior Order To Invoice Specialist
ADP
12.2012 - 08.2016
Bachelor of Science - Communications
Augusta State University
Bachelor of Arts - Spanish
Augusta State University
Master of Arts - Studies Towards MA in Education
University of Phoenix
Similar Profiles
Jaden JordanJaden Jordan
Technical Support Specialist at ParTech, Inc.Technical Support Specialist at ParTech, Inc.
Ryan CornRyan Corn
Production Supervisor at IndiumProduction Supervisor at Indium
Joshua PerryJoshua Perry
Fabrication Welder at MetalogixFabrication Welder at Metalogix
Jolene MillerJolene Miller
Director of Human Resources at Advanced Automation CooperationDirector of Human Resources at Advanced Automation Cooperation
Brittany FoxBrittany Fox
Account Receivable Team Lead at Virtual Business Office AssociatesAccount Receivable Team Lead at Virtual Business Office Associates