Hi, I’m
Rachel Foster
Mayer,AZ
Don’t postpone joy until you’ve learned all your lessons. Joy is your lesson.
Alan Cohen
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
8
years of professional experience
Work History
Department of Economic SecurityPrescott Valley, AZ
Vocational Rehabilitation Counselor for the Deaf and Hard of Hearing
06.2021 - Current
Job overview
- Evaluated and assessed the abilities, skills, interests, and needs of clients to determine their vocational goals.
- Developed Individual Plans for Employment with each client to identify short-term objectives that lead to long-term employment goals.
- Maintained accurate records of client progress including case notes, assessments, IPEs, service plans.
- Provided guidance on applying for disability benefits such as Social Security Disability Insurance or Supplemental Security Income.
- Monitored client progress towards employment goals through regular follow-up meetings or phone calls.
- Analyzed labor market trends in order to make informed decisions regarding placement options.
- Researched available training programs that could help enhance a client's employability skillset.
- Counseled family members of disabled individuals on ways they can better support their loved one's career aspirations.
- Participated in interdisciplinary team meetings with other professionals from different fields in order to coordinate care plans.
- Managed load of multiple cases on consistent basis.
- Performed assessments to determine individual limitations and strengths.
- Helped individuals address disabilities and put together career plans.
- Connected individuals with relevant community resources and coordinated referrals.
- Documented and filed patient health reports and charts.
- Monitored and assisted both occupational and physical therapists during treatments.
- Collaborated with various healthcare professionals to plan rehabilitation programs.
Department of Economic SecurityPrescott Valley, AZ
Human Service Specialist II
01.2017 - 05.2021
Job overview
- Prepared documents necessary to initiate, continue and modify public assistance.
- Interviewed clients in order to conduct needs assessments and determine eligibility for benefits.
- Contacted applicants to discuss discrepancies and referred questionable cases.
- Responded to average of 20 calls per day, providing assistance through active listening and effective communication skills.
- Follow State and Federal policies.
- Performed initial assessments of clients to determine eligibility for services and resources.
- Handled processing of client applications and followed confidentiality procedures to keep data safe.
- Advised families on available entitlements such as Social Security benefits, Medicaid and Medicare, food stamps..
- Obtained income, asset and financial information to determine program eligibility.
- Provided case management services including linking clients with community resources and providing referrals for social services.
- Maintained accurate documentation in accordance with agency standards and policies.
Departement of Economic SecurityPrescott Valley, AZ
Support Coordinator II
11.2015 - 07.2016
Job overview
- Developed and maintained relationships with external service providers.
- Provided crisis intervention services, as needed.
- Completed assessments of client needs and preferences.
- Monitored progress of clients' goals and objectives.
- Maintained accurate records of client interactions and services provided.
- Conducted home visits to ensure safety of clients in their environment.
- Coordinated transportation services for clients to access necessary medical appointments or other activities outside the home setting.
- Collaborated with multidisciplinary teams to coordinate care plans for clients.
- Acted as an advocate on behalf of clients when appropriate and necessary.
- Participated in staff meetings, trainings, conferences. related to job duties and expectations.
- Managed caseloads consisting of up to 40 individuals at any given time.
- Created individualized service plans that addressed each client's unique needs and goals.
- Served as a liaison between families, caregivers and internal, external service providers.
- Provided ongoing support to families and caregivers throughout the process of obtaining or maintaining services for loved ones.
- Ensured compliance with all applicable federal, state, local laws and regulations governing human services delivery systems.
Education
Arizona State UniversityTempe
Bachelor of Science from Criminal Justice
05.2015
University Overview
- GPA: 3.66
- Magna Cum Laude
Rochester Institute of Technology
Associate's Laboratory Science of Technology
12.2010
University Overview
- GPA: 3.29
- Dean's List
Skills
- Communication
- Active listening
- Resource Advocacy
- Service Coordination
- Documentation Skills
- Community Resources
- Progress Monitoring
- Proactive and assertive
- Fluent American Sign Language
- Problem-solving
- Time management
- Computer proficiency
- Collaboration talent
- Teamwork
- Empathy
- Compassionate
- Caseload Management
References
- Zane Lambros, DERS-Former Vocational Rehabilitation Supervisor, 480-703-2338, Zane_Lambros@uhc.com
- Paul Arnpriester, DERS-Unemployment Insurance Unit, 480-286-7499, 602-255-3999, Parnpriester@azdes.gov
- Justin Bittick, DDD-Supervisor, 928-649-6887, jbittick@azdes.gov
- Stacey Apodaca, CCASupervisor, 928-228-8902, slapodaca@azdes.gov
- Kelly Scherf, DERS-Vocational Rehabilitation Counselor, 309-807-0065, Kelly.Scherf@gmail.com
- Rebecca Jasinski, DERS- Vocational Rehabilitation Supervisor, 760-870-2325, REBECCALJASINSKI@gmail.com
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Vocational Rehabilitation Counselor for the Deaf and Hard of Hearing
Department of Economic Security
06.2021 - Current
Human Service Specialist II
Department of Economic Security
01.2017 - 05.2021
Support Coordinator II
Departement of Economic Security
11.2015 - 07.2016
Arizona State University
Bachelor of Science from Criminal Justice
Rochester Institute of Technology
Associate's Laboratory Science of Technology
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