Rachel Foster
Mayer,AZ
Summary
Experienced Case Manager specializing in career planning and vocational skill development. Knowledgeable about available program resources and current market conditions. Organized multitasker with excellent planning and problem-solving abilities.
Overview
12
12
years of professional experience
Work History
Vocational Rehabilitation Counselor for the Deaf and Hard of Hearing
Department of Economic Security
06.2021 - Current
- Conduct comprehensive assessments with clients to identify their unique strengths and career aspirations; created tailored Individual Plan for Employment that lead to 75% of clients securing sustainable long term employment.
- Cultivated interpersonal skills by building positive relationships with others.
- Monitored client progress towards employment goals through regular follow-up meetings or phone calls.
- Connected individuals with relevant community resources and coordinated referrals.
- Mobilized case management system to document service delivery and case progress.
Human Service Specialist II
Department of Economic Security
01.2017 - 05.2021
- Interviewed clients in order to conduct needs assessments and determine eligibility for benefits.
- Maintained heavy caseload of approximately 800 cases by utilizing effective time management and organizational skills.
- Responded to average of 20 calls per day, providing assistance through active listening and effective communication skills.
- Maintained accurate documentation in accordance with agency standards and policies.
Support Coordinator II
Department of Economic Security
11.2015 - 07.2016
- Developed and maintained relationships with external service providers.
- Conducted home visits to ensure safety of clients in their environment.
- Created individualized service plans that addressed each client's unique needs and goals.
- Served as a liaison between families, caregivers and internal, external service providers.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
Laboratory Technician
ALS group
08.2011 - 08.2012
- Prepared solutions of reagents for use in experiments according to standard procedures.
- Identified potential problems during testing process and took corrective action as necessary.
- Collected, labeled and stored lab samples according to laboratory specifications.
- Analyzed experimental results and determined whether results fit within standard procedures.
- Performed routine lab and department maintenance to keep area clean and orderly.
Education
Bachelor of Science - Criminal Justice
Arizona State University
Tempe05.2015
Associate's Laboratory Science of Technology -
Rochester Institute of Technology
Rochester12.2010
Skills
- Communication
- Active listening
- Case Management
- Resource Advocacy
- Client Needs Assessment
- Service Coordination
- Progress Monitoring
- Fluent American Sign Language
Timeline
Vocational Rehabilitation Counselor for the Deaf and Hard of Hearing
Department of Economic Security
06.2021 - Current
Human Service Specialist II
Department of Economic Security
01.2017 - 05.2021
Support Coordinator II
Department of Economic Security
11.2015 - 07.2016
Laboratory Technician
ALS group
08.2011 - 08.2012
Bachelor of Science - Criminal Justice
Arizona State University
Associate's Laboratory Science of Technology -
Rochester Institute of Technology
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