Rachel Francisco
Caledonia,MI
Summary
Personable Office Administrator with 6 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
6
6
years of professional experience
Work History
Office Administrator
Action Plumbing and Mechanical
08.2019 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Reconciled account files and produced monthly reports.
- Processing of payroll to facilitate prompt staff payments.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Oversaw inventory management, ensuring office supplies were adequately stocked without over ordering.
- Improved office efficiency by streamlining filing systems, ensuring documents were easily accessible.
Education
High School Diploma -
South Christian High School
Grand Rapids, MI 05.1996
Skills
- Office administration
- Database entry
- Office management
- File organization
- Customer engagement
- Verbal communication
- Bookkeeping
- Telephone reception
- Scheduling appointments
- Payroll
- Inbound phone call handling
- Payroll administration
- Expense reporting
- Billing and coding
- Quickbooks and AIA experience
Timeline
Office Administrator
Action Plumbing and Mechanical
08.2019 - Current
High School Diploma -
South Christian High School
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