RACHEL FUNK

• Assisted sales managers with administrative duties including but not limited to Word processing, account management, presentation preparation and customer follow up. Coordinated account client needs and client events. Maintained files, systems and communication to other departments as directed by sales managers. Demonstrated initiative and problem solving skills on assignments.
• Built relationships with customers and community to establish long-term business growth.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
• Prepared sales presentations for clients showing success and credibility of products.
• Generated leads through phone calls, emails and face-to-face interactions.
• Proficient in software such as Envision, Cvent, Sharepoint, Excel, Word, and Powerpoint

In the pursuit of my passion for beauty and creativity, I embarked on a transformative journey to establish my own Makeup and Photography company. Fueled by a fervent love for both the art of makeup and the captivating world of photography, I envisioned a space where these two realms could seamlessly converge. Drawing from my extensive background in both disciplines, I meticulously curated a studio that serves as the heart of my creative endeavors. Clients are welcomed into an environment that radiates inspiration and elegance, allowing them to experience a personalized and unforgettable transformation. Additionally, recognizing the importance of flexibility in meeting diverse client needs, I extended my services beyond the studio, undertaking journeys to client locations. This dynamic approach ensures that I can capture and enhance the beauty of individuals in environments that hold sentimental value to them. Through unwavering dedication and a commitment to artistic excellence, my Makeup and Photography company has blossomed into a haven where beauty is not just observed but created and celebrated.

• Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy
• Anticipated and attentively handled guest expressed and unexpressed needs or concerns
• Engaged guests through upbeat conversation and personalized service and care
• Produced professional photography content for the brand's internal and external websites, working closely with the Marketing team
• Proficient in Opera (PMS) for pre-arrival check in and out for guests
• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
• Arranged and coordinated transportation to and from the airport, hotel, and surrounding areas for guests
• Proficient in assigning tasks through GXP to resolve guests' issues, and schedule amenities
• Compiled feedback to help management improve Guest Relations daily operations and prevent common conflicts and guest opportunities
• Worked with managers and leaders to create memorable guest experiences by collaborating on new, creative and innovative ideas
• Used creative and innovative thinking to curate unique experiences for guests
• Lateral service with the Sales department, Meetings and Special Events, In-Room Dining, Eco-Adventure Center
• Upsold 5-10 special packages and amenities per week averaging a total upsell price of $2000+ extra for the department

• Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
• Professionally applied makeup to 120 clients per month for outings, proms, weddings, funerals and other special occasions and events.
• Maintained sales goal of $2500 per day.
• Increased store profit by 45% through upselling product & services and providing personalized care for return clients and visitors alike.