Rachel Gamazo
Miami,FL
Summary
Dynamic service operations leader with a proven track record of enhancing customer interactions and driving team efficiency. Expertise in organizational management and problem-solving fosters a collaborative environment that promotes continuous improvement. Adept at navigating fast-paced settings and implementing process optimization strategies to achieve operational excellence. Committed to delivering exceptional service, maximizing productivity, and ensuring customer satisfaction.
Overview
7
7
years of professional experience
Work History
Front Desk Agent
RG Freight Corp.
03.2019 - 07.2020
- Greeted and assisted clients, drivers, and vendors, providing excellent customer service.
- Answered and directed phone calls, addressing inquiries and resolving issues promptly.
- Managed daily office operations, including filing, scheduling, and data entry.
- Coordinated with dispatch teams to schedule and track deliveries and shipments.
- Maintained accurate logs of driver check-ins and shipment paperwork.
- Assisted in processing invoices and handling accounts payable/receivable inquiries.
- Provided support to the management team, preparing reports and handling confidential documents.
- RG Freight Corp.
Manager Assistant
The Presto Dry Cleaners.
12.2020 - 06.2022
- Experience in Cashier
- Assisted store manager in daily operations, including staff scheduling and inventory management.
- Handled customer service inquiries, resolving issues and ensuring a high level of satisfaction.
- Processed orders, managed billing, and ensured timely pick-up and delivery of garments.
- Trained and supervised new employees, ensuring adherence to store policies and procedures.
- Monitored and maintained cleanliness and organization of the store.
- Assisted with inventory control, including ordering supplies and tracking stock levels.
- Ensured quality control by inspecting garments for proper cleaning, pressing, and packaging.
- The Presto Dry Cleaners.
Assistant Property Manager
First Choice Storage
Miami, FL
07.2022 - 08.2023
- Oversaw daily operations of the storage facility, ensuring efficient workflows and high customer satisfaction.
- Managed tenant relations, including unit rentals, lease agreements, inquiries, and payment processing.
- Monitored facility security systems and performed routine property inspections to maintain a secure environment.
- Maintained accurate records of tenant information, rental transactions, and maintenance schedules.
- Supervised and trained facility staff, ensuring strong performance and smooth day-to-day operations.
- Coordinated with vendors and contractors to complete repairs and maintain facility cleanliness and safety standards.
- Implemented marketing and customer retention strategies that helped improve occupancy rates and tenant satisfaction.
- Coordinated property management tasks, ensuring adherence to operational policies and procedures.
Parts Counter Person / Event Coordinator
Infiniti Of Coral Gables
09.2023 - 09.2024
- Managed inventory levels to ensure accurate stock availability and reduce backorders.
- Processed customer orders efficiently, utilizing point-of-sale systems for transactions.
- Provided expert assistance in product selection, enhancing customer satisfaction and loyalty.
- Supported service technicians by accurately pulling and delivering parts for repair orders.
- Utilized dealership software and OEM catalogs to identify and source required parts.
- Coordinated parts ordering with manufacturers and vendors to maintain inventory availability.
- Received and inspected shipments to ensure inventory accuracy and quality control.
- Maintained an organized and efficient parts department by stocking shelves and monitoring inventory levels.
- Processed returns, warranty claims, and core charges in compliance with company procedures.
- Assisted customers with the purchase of automotive parts and accessories while providing excellent customer service.
- Responded to inquiries from customers, repair facilities, and body shops via phone and in person.
- Prepared invoices and processed payments accurately and efficiently.
- Monitored backordered items and communicated updates to service advisors and technicians.
- Planned and executed dealership events, sales promotions, and customer engagement activities.
- Coordinated event logistics, vendor relations, venue setup, and catering arrangements.
- Developed promotional materials and marketing campaigns to increase attendance and engagement.
- Collaborated with sales and marketing teams to align events with dealership objectives.
- Managed event budgets while maintaining cost-effective and high-quality operations.
- Communicated with clients, vendors, and staff to ensure successful event execution.
- Evaluated event performance and implemented improvements based on feedback and data analysis.
- Built partnerships with local businesses and community organizations to expand outreach.
Accountant/ Title Clerk
Infiniti Of Coral Gables
06.2024 - 09.2024
- Managed vehicle title and registration processes to maintain compliance with applicable state and federal laws.
- Organized and maintained accurate records of title transfers and lien releases, facilitating efficient documentation management.
- Ensured accuracy and compliance of title documents for vehicle sales to facilitate smooth transactions.
- Orchestrated efforts among customers, lenders, and state agencies to streamline resolution processes for title challenges.
- Implemented systematic record management and refined title processing procedures to support seamless operations.
- Safeguarded confidential customer data by following established dealership protocols.
- Managed daily dealership deposits and floor plan activities.
- Managed DMV and DLR50 log records to support regulatory adherence and operational efficiency.
- Executed thorough processing of new and used vehicle stock-ins while coordinating wholesale swaps to enhance inventory turnover.
- Facilitated cross-training initiatives to create a multi-skilled workforce, enabling seamless handling of various responsibilities within the department.
Service Administrator / Loaner Coordinator
Infiniti of South Miami
Miami, FL
04.2025 - Current
- Answered customer inquiries and assisted with service-related concerns in a professional manner.
- Checked in customers and directed them to appropriate service advisors.
- Scanned and submitted daily repair orders for warranty approval processing.
- Resolved customer concerns and ensured high levels of customer satisfaction.
- Created daily promotional videos to support service department growth and customer engagement.
- Managed service appointments and coordinated workflow with technicians to improve efficiency.
- Provided customers with detailed information regarding dealership services and repair processes.
- Collaborated with team members to ensure timely vehicle inspections and repair completion.
Education
High School Diploma -
Coral Park Senior High
Miami, FL05-2020
Skills
- Policy enforcement
- Incident management
- Organizational expertise
- Asset management
- Data entry
- Account management
- Data management
- Front office administration
- Effective communication
- Training and orientation
- Flexible schedule
- Staff training
- Multitasking Abilities
- Team collaboration
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
• Strong organization and multitasking
• Customer service and communication skills
• Data entry and computer proficiency
• Attention to detail
• Time management
• Familiarity with dealership software such as CDK, Reynolds & Reynolds, Dealerware , TSD
• Basic understanding of automotive service terminology
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Blogging
- Photography
- Outdoor Recreation
- Automotive Enthusiast & Car Culture
- Car Shows and Automotive Events
- Customer Engagement and Community Events
- Vehicle Performance and Industry Trends
- Automotive Marketing and Promotions
Timeline
Service Administrator / Loaner Coordinator
Infiniti of South Miami
04.2025 - Current
Accountant/ Title Clerk
Infiniti Of Coral Gables
06.2024 - 09.2024
Parts Counter Person / Event Coordinator
Infiniti Of Coral Gables
09.2023 - 09.2024
Assistant Property Manager
First Choice Storage
07.2022 - 08.2023
Manager Assistant
The Presto Dry Cleaners.
12.2020 - 06.2022
Front Desk Agent
RG Freight Corp.
03.2019 - 07.2020
High School Diploma -
Coral Park Senior High