Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rachel Gaw

Fullerton,CA

Summary

Dynamic Retail Sales Manager with a proven track record at Nordstrom, excelling in customer service and sales expertise. Achieved significant revenue growth through strategic planning and effective team supervision. Skilled in training and mentoring staff, fostering a motivated environment that consistently exceeded sales goals and enhanced customer relationships.

Overview

5
5
years of professional experience

Work History

Retail Sales Manager

Nordstrom
06.2020 - Current
  • Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
  • Boosted sales performance by implementing effective visual merchandising and store layouts.
  • Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
  • Maintained company's visual merchandise standards through general housekeeping and planograms.
  • Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
  • Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
  • Recruited, hired and trained associates to develop into productive team members with excellent product knowledge.
  • Maintained a clean and organized storefront at all times by enforcing strict housekeeping standards across the entire team.
  • Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
  • Managed inventory effectively to minimize stock shortages and ensure optimal levels of merchandise for maximum sales.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
  • Evaluated employee performance regularly, conducting annual reviews and providing constructive feedback to encourage growth and improvement.
  • Managed day-to-day staffing and handled scheduling for all store employees.
  • Provided ongoing coaching and feedback to sales associates, fostering an environment conducive to learning and professional growth.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Developed sales incentives that motivated team members to reach their full potential, resulting in higher overall performance for the store.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.

Education

Bachelor - Business And Sociology

California State University, Fullerton
Fullerton, CA
05.2014

Skills

  • Customer service
  • Retail operations
  • Sales expertise
  • Driven work ethic
  • Decision-making
  • Customer engagement
  • Team supervision
  • Training and mentoring
  • Strategic planning
  • Coaching and mentoring
  • Productivity maximization
  • Team building
  • Time management
  • Relationship building
  • Rapport and relationship building
  • Goal setting and achievement

Languages

Mandarin Chinese
Full Professional

Timeline

Retail Sales Manager

Nordstrom
06.2020 - Current

Bachelor - Business And Sociology

California State University, Fullerton

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