Summary
Overview
Work History
Education
Skills
Timeline
Generic
Rachel Gaylord

Rachel Gaylord

Winnie,tx

Summary

Hardworking professional offering several years of experience in retail. Solid team player with upbeat, positive attitude and commitment to providing excellent customer service. Proficient in scanning goods and collecting payments, resolving complaints and training newly hired cashiers. Friendly multitasker with in-depth knowledge of pos system operations.

Overview

10
10
years of professional experience

Work History

Cashier Supervisor

Petroleum Wholesale
Winnie
08.2021 - 06.2025
  • Trained new cashiers and evaluated performance to improve service quality.
  • Oversaw grocery department operations, ensuring strict compliance with company standards.
  • Assisted in shipping and receiving of goods to maintain inventory accuracy.

Counter Manager

Estee Lauder
nederland , tx
11.2018 - 10.2019
  • Budgeted, audited, and balanced cash handlings to secure cash drawer.
  • Recommended, selected and helped locate or obtain specific merchandise based on customer needs and desires.
  • Recruited, coached, motivated and trained [Number] new associates in [Year].
  • Communicated regularly with vendors, planners, distributors and buyers regarding stock needs, customer preferences, and special events.
  • Prepared and implemented effective calendar for product line on monthly basis and managed all promotions.
  • Performed daily department re-merchandising, price markdowns, and merchandise transfers.
  • Performed all stock keeping processes and assisted in replenishing all items as per company policy.
  • Operated cash register to accurately complete customer financial transactions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Defined clear targets and objectives and communicated to other team members.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Assistant Manager

Stripes Convenience Store
nederland, tx
01.2015 - 06.2018
  • Generated repeat business through exceptional customer service.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Education

GED -

East Chamber
Winnie, TX

Skills

  • Cash handling expertise
  • Merchandising support
  • Budget development
  • Financial records oversight
  • Sales target achievement
  • Employee scheduling
  • End-of-shift functions
  • Sales promotion
  • Resource allocation
  • Workflow coordination
  • Cashier training
  • Cash register reconciliation
  • POS system proficiency
  • Store operations
  • Cashier supervision

Timeline

Cashier Supervisor

Petroleum Wholesale
08.2021 - 06.2025

Counter Manager

Estee Lauder
11.2018 - 10.2019

Assistant Manager

Stripes Convenience Store
01.2015 - 06.2018

GED -

East Chamber

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