Rachel Gonzalez
Louisville,KY
Summary
A committed, flexible professional who is proactive and has a rapid rate of learning. Strong work ethic and the ability to communicate effectively. Eager to support company objectives and add to a vibrant team. A dedicated student who is ready to use outstanding interpersonal and communication abilities in a work environment. Has prior experience managing money and entering data. Ability to build solid client connections and swiftly learn product features.
Overview
3
3
years of professional experience
Work History
JCPS- BAI
Louisville, KY
08.2024 - Current
- Help Spanish-speaking parents communicate with teachers and school staff.
- Help with taking attendance.
- Help the teacher with ESL students.
- Translate documents from English to Spanish, and vice versa.
Consumer Cellular
Louisville, KY
05.2024 - 08.2024
- Delivered consistent support by attending consecutive calls.
- Ensured customer satisfaction.
- Provided solutions for customer cell phone problems.
- Handled an entire range of cellular tasks directly through customer calls.
Visionworks
Louisville, KY
09.2021 - 05.2024
- Ensured patient satisfaction through excellent service.
- Instructed patients on proper contact lens usage.
- Contacted patients to notify them of expired prescriptions, orders placed, and appointment reminders.
- Successfully processed and completed contact lens orders.
- Ensured efficient packing of contact lenses.
- Arranged lenses based on manufacturer and strength.
Education
High School Diploma -
Fairdale High School
Louisville, KY01.2021
Cambridge Rindge Latin School
Cambridge, MA01.2020
Some College (No Degree) - Psychology Major
Spalding University
Louisville, KYSkills
- Multitasking
- Strong Verbal Communication
- Detail-Oriented Approach
- Proficient in Spanish and English
- Multilingual Translation
- One-on-One Tutoring
- Managing Multiple Incoming Calls
- Skilled in Software Utilization
- Client Support Expertise
- Retail Sales Expertise
- Problem-solving
- Critical thinking
References
Melissa Villar, melissavillar44@gmail.com, 617-906-1869
Timeline
JCPS- BAI
08.2024 - Current
Consumer Cellular
05.2024 - 08.2024
Visionworks
09.2021 - 05.2024
High School Diploma -
Fairdale High School
Cambridge Rindge Latin School
Some College (No Degree) - Psychology Major
Spalding University
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