Rachel Greco
Silver Springs,FL
Summary
Enthusiastic and reliable customer service professional with 20+ years of experience. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
17
17
years of professional experience
Work History
Receptionist
Pet Paradise Resort
Ocala, FL
07.2025 - Current
- Greet incoming visitors professionally, confirm appointments, and update client records.
- Answer phone calls promptly, correspond with customers via e-mail and manage new and upcoming reservations,
Moving Consultant
PODS Enterprises
Clearwater, Fl
03.2020 - 05.2025
- Created optimal solutions for inbound prospecting clients with their moving and storage needs.
- Built rapport with corresponding service values in a high call volume setting and held a close rate of 50%.
Retail Sales Associate
Pier One Imports
Port RIchey, Fl
10.2017 - 02.2020
- Enhanced customer experience by providing personalized product recommendations and exceptional service.
- Trained new associates and shelved new products in visually appealing displays for optimal sales promotions.
Dental Insurance Specialist
NAFMD
Port RIchey, Fl
09.2012 - 10.2017
- Handled approximately 70-80 calls per day and implemented promotional strategies to increase customer base
- Determined appropriate dental plan by actively listening and collected necessary deposits for enrollment.
Customer Care Representative
GSI Commerce
Melbourne, Fl
08.2008 - 07.2012
- Managed high call volume with exceptional professionalism and efficiency utilized CRM systems to update accounts.
- Met customer call guidelines for service levels, handle time and productivity.
Education
A.S. Degree -
St. Petersburg College
High School Diploma -
James Madison High
Norcross, GASkills
- Excellent Communication
- Multitasking
- Time Management
- Active Listening
- Critical thinking
- Conflict resolution
- Attention to detail
Timeline
Receptionist
Pet Paradise Resort
07.2025 - Current
Moving Consultant
PODS Enterprises
03.2020 - 05.2025
Retail Sales Associate
Pier One Imports
10.2017 - 02.2020
Dental Insurance Specialist
NAFMD
09.2012 - 10.2017
Customer Care Representative
GSI Commerce
08.2008 - 07.2012
A.S. Degree -
St. Petersburg College
High School Diploma -
James Madison High