Summary
Work History
Education
Skills
Timeline
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Rachel Gregory

Oakland,CA

Summary

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Work History

Home Health Aide

IHSS In Home Support Services
Oakland
07 2015 - Current
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Improved patient well-being by providing compassionate and attentive personal care.

Janitorial Supervisor

KB Janitorial
Hayward
02 2003 - Current
  • Coordinated daily cleaning schedules to ensure comprehensive coverage of all facility areas, leading to improvement in cleanliness standards.
  • Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
  • Evaluated employee performance fairly and consistently, providing constructive feedback to facilitate development of skills within the team.
  • Managed inventory of cleaning supplies, ensuring adequate stock levels while minimizing waste and costs.
  • Maintained high standard of cleanliness and sanitation in high-traffic areas, preventing spread of germs and contributing to healthier environment.

Customer Service Supervisor/ Receiver

Party City
Fremont
04 2004 - 10 2011
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Led by example, handling complex customer issues personally to ensure high standards of service.
  • Implemented customer feedback surveys to gather insights, leading to strategic improvements.
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Trained employees in essential job functions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Education

GED -

Hayward Adult school

Skills

  • Inventory replenishment
  • Decision-Making
  • Active Listening
  • Data Entry
  • Dependable and Responsible
  • Training and mentoring
  • Inventory oversight
  • Sales and marketing
  • Creative merchandising

Timeline

Home Health Aide

IHSS In Home Support Services
07 2015 - Current

Janitorial Supervisor

KB Janitorial
02 2003 - Current

Customer Service Supervisor/ Receiver

Party City
04 2004 - 10 2011

GED -

Hayward Adult school

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Rachel Gregory