Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Gregory

Jacksonville,FL

Summary

I am currently a Box Office Associate that consistently promotes positive guest experience, and provides high levels of customer service. I am well versed in correctly and efficiently processing payments, trouble shooting, and responding to guest concerns. I'm very confident speaking with patrons & team members alike. I feel strongly that I'm a remarkable candidate for this position & would love to be considered for this role.

Overview

16
16
years of professional experience

Work History

Box Office Associate

Florida Theatre
10.2023 - Current
  • Handled high-pressure situations calmly during sold-out events or technical difficulties at the box office, maintaining professionalism while resolving problems quickly.
  • Maintained a clean and welcoming environment in the box office area, ensuring a positive first impression for all patrons entering the venue.
  • Strengthened relationships with returning customers by remembering preferences and offering personalized recommendations for upcoming events.
  • Trained new box office associates on company policies and procedures, contributing to a cohesive team environment.
  • Optimized the use of ticketing software by staying current on updates and training colleagues on new features when necessary.
  • Assisted patrons with special seating requests or accommodations, providing a positive experience for all guests.
  • Managed financial transactions accurately, ensuring proper handling of cash, credit cards, and vouchers for smooth daily operations.
  • Maintained updated seating charts and event information, allowing for quick and efficient ticket processing.

Private Event Coordinator & Assistant Manager

Sun Ray Cinema
09.2020 - 10.2023
  • Negotiated contracts with vendors, customers, & large events while securing the best possible prices for clients without compromising quality or service levels.
  • Audio/Video technical maintenance of all film projectors, hard drives, film reels, & troubleshooting.
  • Ensuring all new film releases are downloaded & coded into a playlist for the projectors, starting films on time while maintaining the Front of House peak hours of service.
  • Maintained accurate records of all event-related documentation, organizing contracts, And ensuring a smooth audit process and easy access to information when needed.
  • Lead the development and implementation of new marketing materials, new contract templates, highlighting the company's unique offerings in the private event sector, while maintaining the cinema for public shows.
  • Coordinated seamless events by overseeing all aspects of setup, execution, and breakdown.
  • Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.

Bakery Manager

Biscottis
01.2017 - 09.2020
  • Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Managed inventory and reduced waste, resulting in cost savings for the bakery.
  • Production of all baked goods, ranging from pizza dough and fresh baked bread, to multiple tiered wedding cakes and desserts.
  • Accessing food cost & keeping truck orders in our food cost budget.
  • Writing the schedule for the entire bakery, overseeing a team of 7 pastry chefs.
  • Working events for catering and wedding shows.

Cake Decorator

Publix Supermarkets
05.2008 - 04.2017
  • Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
  • Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
  • Improved bakery sales by creating innovative cake designs for holidays and special events.
  • Adapted quickly to new tools or technology used in cake decoration processes, staying current with industry advancements and trends.
  • Verified accuracy of orders while meeting strict deadlines on producing completed products.
  • Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.

Education

Associate of Applied Science - Digital Media

Florida State College of Jacksonville
Jacksonville Florida
05.2012

Skills

  • Patron assistance
  • Dispute Mediation
  • Ticket Sales Proficiency
  • Box Office Software
  • Quick Learner
  • Customer Service
  • Dependability
  • Cash Handling
  • Staff Training

Timeline

Box Office Associate

Florida Theatre
10.2023 - Current

Private Event Coordinator & Assistant Manager

Sun Ray Cinema
09.2020 - 10.2023

Bakery Manager

Biscottis
01.2017 - 09.2020

Cake Decorator

Publix Supermarkets
05.2008 - 04.2017

Associate of Applied Science - Digital Media

Florida State College of Jacksonville

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Rachel Gregory