Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rachel Guerra

Boca Raton,FL

Summary

Dynamic Practice Coordinator with a proven track record at United Vein Centers, adept in HIPAA compliance and office administration. Excelled in enhancing patient satisfaction and streamlining workflow management, leading to significant improvements in clinic operations. Skilled in training and mentoring, with a knack for developing effective marketing strategies to expand the patient base. Knowledgeable Practice Manager offering more than 3 years of experience working for several well-known Vein & Vascular providers. Well-versed in referral management and handling electronic health records. Established supervisor of renowned medical programs serving over 10,800 patients yearly.

Overview

3
3
years of professional experience

Work History

Practice Coordinator

United Vein Centers
06.2022 - Current
  • Negotiated contracts with vendors for cost-effective pricing on medical supplies, keeping expenses within budget limitations.
  • Coordinated staff training sessions to improve customer service skills and increase job satisfaction.
  • Increased patient satisfaction by addressing concerns promptly and professionally.
  • Implemented efficient workflow systems based on Lean principles leading to improved productivity among clinical support staff.
  • Assisted physicians in developing treatment plans tailored to individual patient needs, resulting in higher success rates of recovery or symptom management.
  • Oversaw billing processes, ensuring timely submission of claims and prompt payment from insurance providers.
  • Developed marketing strategies to attract new patients, increasing overall clientele base over time.
  • Reduced wait times for patients by efficiently managing daily clinic operations.
  • Ordered all office supplies and kept check on inventory levels.
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Provided supervision and management to team of support personnel.
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage.
  • Over seeing daily clinical operations for 2 Surgical clinics as well as working closely with MD, Registered vascular technologist, Medical assistant's and Front desk.
  • Reviewing KPI's and Leading weekly meetings with management on goals for operational numbers.


  • Experienced in medical assistant duties.

Patient Care Coordinator

Gastro Health
07.2021 - 05.2022
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Coordinated discharge planning, ensuring smooth transitions to home care or rehabilitation facilities.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Developed patient education materials, empowering individuals with knowledge about their conditions and care options.

Education

Associate of Arts - Creative Writing

Broward College
Fort Lauderdale, FL
06-2019

Skills

  • HIPAA Compliance
  • Office Administration
  • Patient Scheduling
  • Insurance Verification
  • Medical terminology knowledge
  • Workflow Management
  • Excel
  • Training and mentoring
  • Outlook
  • ECW
  • Power point
  • Teams

Languages

English
Native or Bilingual

Timeline

Practice Coordinator

United Vein Centers
06.2022 - Current

Patient Care Coordinator

Gastro Health
07.2021 - 05.2022

Associate of Arts - Creative Writing

Broward College

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Rachel Guerra