Rachel Gunter
South Bend,IN
Summary
Customer-oriented General Manager with Number years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
29
29
years of professional experience
Work History
General Manager
Leslie's Pool Supplies, Service & Repair
04.2019 - Current
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
Store Manager
HOBBY LOBBY Retail Stores
11.2011 - 02.2019
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Assistant Manager
Khols
08.2007 - 10.2011
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Co Manager
Walmart
08.1994 - 08.2008
- Enhanced store performance by implementing effective sales strategies and optimizing merchandising layouts.
- Streamlined operational processes for increased efficiency, leading to reduced costs and improved customer experience.
- Increased sales revenue by training and mentoring staff in effective selling techniques and product knowledge.
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Collaborated with Store Manager to develop promotional strategies that effectively attracted new customers and increased foot traffic.
- Improved employee retention rates by fostering a positive work environment through team-building activities and open communication.
- Oversaw financial management tasks such as budget planning, expense tracking, and payroll administration, contributing to the overall profitability of the store.
- Implemented loss prevention measures, reducing instances of theft and improving store security.
- Established strong relationships with vendors, negotiating favorable pricing agreements and securing high-quality products for the store.
- Evaluated employee performance through regular appraisals, providing constructive feedback and identifying opportunities for professional development.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Managed scheduling for all employees to ensure adequate coverage during peak periods without compromising labor cost objectives.
- Assisted in the recruitment process by conducting interviews and selecting top-performing candidates who aligned with the company''s values.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Coordinated visual merchandising efforts across different departments for cohesive displays that maximized sales potential.
- Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
Education
Education
Indiana University South Bend
South Bend, INGeneral -
Concord Community High School
Elkhart, IN05.1991
Skills
- Financial Administration
- Business Development
- P&L Management
- Project Management
- Staff Supervision
- Schedule Management
- Loss Prevention
- Customer Retention
- Expense Control
- Problem Resolution
- Team Leadership
Timeline
General Manager
Leslie's Pool Supplies, Service & Repair
04.2019 - Current
Store Manager
HOBBY LOBBY Retail Stores
11.2011 - 02.2019
Assistant Manager
Khols
08.2007 - 10.2011
Co Manager
Walmart
08.1994 - 08.2008
Education
Indiana University South Bend
General -
Concord Community High School