Rachel Guzman
Middletown,NJ
Summary
Customer Focused Assistant Store Manager known for a having a high degree of skill in identifying trends, buying and merchandising acumen to improve customer experiences and revenue. Offering exemplary writing, oral communication skills, and knowledge of small business operations. Experience in diverse retail and hospitality environments.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
Lucky Dog Surf Co.
Sea Bright, NJ
06.2019 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Developed marketing content such as promotional, materials and advertisements for social media.
- Curated and segmented editorial content to increase engagement and channel growth.
- Created actionable plans to grow and maintain followers through Twitter, Facebook and Instagram.
- Helped customers with surf needs such as choosing the correct surf boards and wetsuits.
- Inspected merchandise for quality and arranged proper display location on floor.
- Verified products appeared at correct locations in proper quantities.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Answered customer questions regarding store merchandise, department information and pricing.
Kids Club and Towel Room Attendant
Driftwood Cabana Club
Sea Bright, NJ
06.2018 - 08.2018
- Communicated openly with children's parents about daily activities and openly discussed the observed behaviors.
- Encouraged children to be understanding of and patient with others.
- Established a safe play environment for the children.
- Maintained a child-friendly environment with access to outdoor activities.
- Entertained children through group learning activities, games and songs.
- Maintained a child-friendly environment with access to outdoor activities.
- Maintained safety practices at all times to protect personnel.
- Loaded and unloaded machines, folded, sorted and distributed clean towels.
Education
BSBA - Entrepreneurship
Johnson & Wales University
Providence, RIHigh School Diploma -
The Cambridge School
Pennington, NJ2020
Skills
- Creative
- Self-sufficient
- Activity planning
- Friendly and likeable
- Effective leader
- Efficient multi-tasker
- Organized
- People-oriented
- Proficiency: Guitar, Ukulele, Piano
- Socially conscious
Accomplishments
- Student Council President 2018-2019
- Second place in The Cambridge School's NCDA (National Career Development Association) contest.
Volunteer
- Give Kids The World , Kissimee, Florida- 2018. Service trip where I volunteered at a nonprofit organization who's mission is to give vacations to children with critical illnesses and their families.
- The Ronald McDonald House, Orlando, Florida- 2018. Service trip where I volunteered my time to support the organization's mission to help provide a home away from home for families with children receiving treatment at hospitals and medical facilities in Orlando.
Additional Information
- 2016 member of Sunnyside Equestrian center.
- Fine Arts and Photography classes at Fashion Institute of Technology.
- Member of The Cambridge School's Environmental Club- Beach Clean Up 2018-19.
Languages
Spanish
Limited Working
References
- Lauren Oldenboom (732) 779-6465
- Daniel Singer (321) 925-6727
Timeline
Assistant Store Manager
Lucky Dog Surf Co.
06.2019 - Current
Kids Club and Towel Room Attendant
Driftwood Cabana Club
06.2018 - 08.2018
BSBA - Entrepreneurship
Johnson & Wales University
High School Diploma -
The Cambridge School
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