Steven Moyer
Visalia
Summary
Dynamic and results-oriented professional dedicated to exceeding expectations, with a strong passion for empowering others and a commitment to continuous learning. Proven ability to engage effectively with diverse individuals, fostering positive relationships and delivering exceptional service. Eager to leverage skills in a collaborative environment while embracing new challenges and opportunities for growth. A proactive approach ensures that goals are not only met but surpassed, contributing significantly to overall team success and the achievement of shared objectives.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
GameQore
09.2021 - Current
- Led daily operations to optimize store efficiency and enhance customer experience.
- Trained and mentored new staff on company policies and sales techniques.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Interacted well with customers to build connections and nurture relationships.
Phone Operator
CSET/Energy Services
03.2017 - 06.2018
- Help Clients over the Phone with Various energy services Needs
- Pleasantly greeted all callers and asked how to be of assistance.
- Used Heap database system to look up and research client information
- Operated multi-line phone systems to manage high call volume efficiently.
- Assisted customers with scheduling appointments, confirming details, and making necessary adjustments.
Sale Associate
Kmart
04.2016 - 10.2017
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Managed inventory levels, ensuring product availability and organization on sales floor.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
Volunteer
Tulare County Mental Health Services Agency
06.2014 - 06.2017
- Organized community outreach events to enhance engagement and awareness.
- Attended and participated in various county meetings to communicate, represent, and promote the peer perspective within the mental health community
- Used strong interpersonal communication skills to convey information to others.
- Assisted with special events and programs.
Office Assistant
CSET/Tulare County HHSA
12.2014 - 09.2016
- Operated a variety of office automation equipment printers, facsimile (fax), scanners, and computers.
- Assisted co-workers with other duties.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information
Education
Associate of Arts - Psychology
College of The Sequoias
Visalia, CA05-2027
Diploma -
El Diamante High School
Visalia, CA06-2012
Skills
- Creative
- Communication
- Conflict Resolution
- Adaptability
- Problem-solving
- Customer service and engagement
- Outgoing
- Active listening
- Peer Support
- Decision-making
- Teamwork and collaboration
- Empathy
Timeline
Assistant Store Manager
GameQore
09.2021 - Current
Phone Operator
CSET/Energy Services
03.2017 - 06.2018
Sale Associate
Kmart
04.2016 - 10.2017
Office Assistant
CSET/Tulare County HHSA
12.2014 - 09.2016
Volunteer
Tulare County Mental Health Services Agency
06.2014 - 06.2017
Associate of Arts - Psychology
College of The Sequoias
Diploma -
El Diamante High School