Rachel Hahl
Enid,OK
Summary
BBA Management graduate and HR certificate holder seeking a Project Manager role. I am a top-ranked performer with years of experience leading sales competitions and maintaining the highest customer retention rates in the store. I aim to apply my practical skills in logistics, team leadership, and resource management to drive successful project outcomes.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Bartender
Hideaway Pizza
01.2022 - Current
- Consistently ranked as the #1 salesperson out of staff, winning multiple store-wide sales competitions through strategic upselling.
- Maintain the highest credit card tip percentage in the store ( averaging 27%) for several consecutive years, a direct metric of superior service quality and high-value customer interactions.
- Earned the highest volume of positive customer surveys monthly across store; recognized for excellence in conflict resolution and personalized service.
- Developed the store's largest "personal request" customer base, leveraging advanced interpersonal skills to drive repeat business and a positive brand atmosphere.
Head Wait Staff/ Bartender
Rib Crib
09.2019 - 03.2022
- See below from prior employment with establishment. Mixing, garnishing and serving alcoholic and non-alcoholic drinks according to company specifications.
Jewelry Consultant/Key Holder/Office Administrator
Zales - The Diamond Store
06.2016 - 10.2020
- Facilitated high-value transactions by consulting with clients to identify specific needs and provide expert technical guidance on precious metals and gemstones, ensuring 100% accuracy in product selection and customer satisfaction.
- Spearheaded client retention efforts by managing a rigorous follow-up system, including personalized correspondence and notifications for special events, directly increasing store traffic and driving repeat business.
- Managed critical administrative tasks including inventory security, fine jewelry maintenance/repairs, and strict adherence to store management protocols; entrusted with key-holder responsibilities to ensure the safety and integrity of high-value assets.
City Letter Carrier
United States Postal Service
11.2015 - 05.2016
- Prepared city routes to be taken to street for delivery.
- Delivered all mail/parcels to assigned route.
- Delivered in all weather conditions.
- Accountable for federal keys as well as Express, Registered, and Certified mail requiring signature from clerks before leaving the office.
Wait Staff
Panevino Wine and Steak
06.2011 - 11.2015
- Describe and recommend wines to customers.
- Bring wine selections to tables with appropriate glasses, and pour the wines for customers.
- Assist host/hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
- Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
- Explain how various menu items are prepared, describing ingredients and cooking methods.
- Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
- Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine.
- Collect payments from customers.
- Check with customers to ensure that they are enjoying their meals and take action to correct any issues with food/service.
Head Wait Staff
Rib Crib
08.2008 - 02.2013
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
- Check patrons' identification to ensure that they meet minimum requirements for consumption of alcoholic beverages.
- Present menus to patrons and answer questions about menu items, making recommendations upon request.
- Stock service areas with supplies such as coffee, food, tableware, and linens.
- Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.
Education
Associate - Arts and Sciences
Northern Oklahoma College
Enid, OK05-2012
BBA - Business Management
Northwestern Oklahoma State University
Alva, OK 05-2026
Skills
- Office Administrator
- Efficient communicator with ability to relate well to customers
- Upselling
- Quick learner who is self motivated and detail oriented to producing accurate and timely work
- Personable and professional under pressure
- Motivated customer service specialist with over seven years restaurant experience in a fast-paced, team-based environment
Certification
- Certified Diamontologist
- Certificate in Human Resources
Timeline
Bartender
Hideaway Pizza
01.2022 - Current
Head Wait Staff/ Bartender
Rib Crib
09.2019 - 03.2022
Jewelry Consultant/Key Holder/Office Administrator
Zales - The Diamond Store
06.2016 - 10.2020
City Letter Carrier
United States Postal Service
11.2015 - 05.2016
Wait Staff
Panevino Wine and Steak
06.2011 - 11.2015
Head Wait Staff
Rib Crib
08.2008 - 02.2013
Associate - Arts and Sciences
Northern Oklahoma College
BBA - Business Management
Northwestern Oklahoma State University