Rachel Haines
Hagerstown,United States
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Diamond Consultant
Zales The Diamond Store
10.2023 - 06.2025
- Examined gems during processing to achieve accuracy of angles and positions of cuts or bores using magnifying glasses, loupes, or shadowgraphs.
- Evaluated sales reports and priced diamonds and other precious stones according to market values and rarity.
- Maintained daily stone inventory control systems and optimized security protocols to protect valuable products.
- Educated sales staff on inventory and sales techniques and supported associates in promoting products to customers.
- Coordinated with clients, suppliers and manufacturers to create custom, quality works of jewelry.
Sales
AT&T
06.2019 - 05.2021
- Developed accurate sales forecasts by analyzing sales feedback and wrote reports for senior leadership.
- Recorded and analyzed sales trends to assist with development of sales strategies.
- Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
Sales and Service Technician
Verizon
01.2017 - 06.2019
- Maintained receipts and trip mileage to properly file on-time expense reports.
- Input customer sales information into POS system to process orders.
- Worked with admin to generate accurate invoices for service and components used.
- Communicated with customer, troubleshot and operated computer to discover and input information.
- Analyzed trends and sales targets to create distribution plans for retail partners.
- Maintained adequate stock of inventory by conducting frequent inventory counts and ordering and receiving salon retail products.
Education
High School Diploma -
Hancock Middle Senior High
Hancock, MD05-2014
Skills
- Social support
- Classroom organization
- Creating visual displays
- Reading and writing support
- Individual instruction
- Patience and Empathy
- Conflict Resolution-helping work through disagreements
- Confidentiality- respecting one’s privacy about needs and family situations
- Basic instructional support
- Organization
- Technologically literate
- Professional communication
- Attention to detail
- Schedule Management
Personal Information
Timeline
Diamond Consultant
Zales The Diamond Store
10.2023 - 06.2025
Sales
AT&T
06.2019 - 05.2021
Sales and Service Technician
Verizon
01.2017 - 06.2019
High School Diploma -
Hancock Middle Senior High