Rachel Hall
Mooresville,NC
Summary
Seasoned Operations Manager and talented leader with 11 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, and talent for spotting areas in need of improvement and implementing changes with a strategic approach.
Overview
12
12
years of professional experience
Work History
Operations Manager
Electric Power Reserach Institute
04.2017 - Current
- Developed systems and procedures to improve operational quality and team efficiency.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Project Operations Coordinator
ELECTRIC POWER RESEARCH INSTITUTE
10.2014 - 03.2017
- Coordinate quarterly reporting on government cost-share projects
- Align funding transfers with project schedules, reducing stranded funds by $1.5M, and building reserve by $3M
- Support portfolio shifts to align with Institute’s strategic objectives, ensuring cohesiveness across portfolio
- Manage Financial Portfolio, reporting on portfolio, program and projects funding, budgets, spending and leverage
- Advise Project Managers from across institute on program funding policy and priorities
- Develop and Manage automated open solicitation portal and process, reducing manual support needs, and increasing transparency
- Provide Project Management, Legal, Contracting, IT, and Process Improvement support to co-hort team.
Technical Research Assistant
ELECTRIC POWER RESEARCH INSTITUTE
10.2012 - 10.2014
- Supported product management and event planning and execution
- Provided custom financial reporting for Nondestructive Evaluation (NDE) program
- Advised NDE leadership on program logistics
- Trained staff on creating deliverables, procurements, budgets, contracts, timesheets and general project management
- Led process improvement efforts, including consolidation of collateral material.
Marketing and Administrative Assistant
O2Energies
02.2012 - 10.2012
- Managed marketing and outreach efforts, including stakeholder meetings, press releases and website development
- Coordinated panel shipping logistics for utility scale solar projects
- Served as office administrator, setting schedules, company meetings, travel plans, and internal processes.
Education
Public Administration Masters - Nonprofit Management
North Carolina State University
Raleigh, NC01.2011
Bachelors of Arts - Environmental Studies
University of North Carolina
Chapel Hill, NC01.2009
Leadership Experience
- East Coast Electric Toasters Toastmasters Club, President, 2015, Current
- EPRI Charlotte’s Corporate Social Responsibility Network, Chair, 2015, Current, Develop CSR program for Charlotte and implement green, volunteer and donation efforts.
- EPRI’s Project Management Continuous Improvement Team, Member, 2014
- EPRI Charlotte’s Kids Day, Chair, 2013, 2014, Managed team of EPRI volunteers to deliver a fun-filled learning experience for children of staff members.
Timeline
Operations Manager
Electric Power Reserach Institute
04.2017 - Current
Project Operations Coordinator
ELECTRIC POWER RESEARCH INSTITUTE
10.2014 - 03.2017
Technical Research Assistant
ELECTRIC POWER RESEARCH INSTITUTE
10.2012 - 10.2014
Marketing and Administrative Assistant
O2Energies
02.2012 - 10.2012
Public Administration Masters - Nonprofit Management
North Carolina State University
Bachelors of Arts - Environmental Studies
University of North Carolina
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