Donte Brinson
Whitsett
Summary
I am a high-achieving and motivated manager who specializes in operations, staffing and general management. I am driven to increase profit/sales, employee performance and customer experience. My skill set consist of being adept at problem solving and navigating software. Proficient in Microsoft Word, Excel, and PowerPoint.
Overview
15
15
years of professional experience
Work History
Operations Manager
Sparetime Entertainment
Greensboro
11.2024 - Current
- Company Overview: Spare time is an entertainment that features a full dining restaurant and bar with, bowling, laser tag, a full arcade and vip.
- As the operations manager of spare time Entertainment, it is my responsibility to manage and oversee all departments and revenue, as well as the day-to-day operations.
- I manage the kitchen, food and beverage, front of house and amusement.
- I work alongside the general manager, assisting with delegating, coordinating, staffing, organizing, and decision making to attain a desirable profit-making results for the company.
- Daily, I am responsible for ensuring the entertainment center is equipped with the staff and Inventory necessary to run smoothly and safely.
- My responsibilities also consist of staffing, reporting, meetings and Inventory control.
- Spare time is an entertainment that features a full dining restaurant and bar with, bowling, laser tag, a full arcade and vip.
General Manager
Surge
Winston-Salem
06.2022 - 11.2024
- As the GM of Surge Trampoline Park, it is my responsibility to manage and oversee all the park's sales and revenue, as well as the day-to-day operations.
- I am responsible for planning, delegating, coordinating, staffing, organizing, and decision making to attain desirable profit-making results for the company.
- Daily, I am responsible for ensuring the park is equipped with the items/materials necessary to run smoothly and safely.
- I oversee the maintenance of the trampoline park and equipment, with daily check-ins and inspections with the maintenance supervisor to ensure a clean and safe environment.
- As GM I make all staffing decisions, based on the needs of the business.
Staffing Manager
Adecco
Greensboro
11.2021 - 11.2024
- As an Adecco on-site Staffing Manager, I am the Adecco representative for our temporary associates for the Ralph Lauren account.
- I supervise as many as 400 Temporary employees.
- My responsibilities consist of conducting new hire orientation, proving tools and information needed to succeed in the position.
- I am the point of contact for the employees, from attendance and payroll issues to monitoring their performance and behavior on the warehouse floor.
- I follow a progressive disciplinary action plan consisting of coaching and counseling.
- I work with the client's management team on how to meet company goals and the needs of the business regarding temporary associates.
- My responsibilities also consist of daily reporting through excel, Bullhorn and perform plus.
- I oversee and upkeep the master head count list of every employee that comes through my location, while also keeping up with filed document just as accidents and incidents.
Customer Service Supervisor
Greensboro Transit Authority
Greensboro
11.2016 - 09.2021
- Company Overview: Keolis/Greensboro Transportation Agency
- As customer service supervisor, I was the direct supervisor over the customer service representatives.
- My responsibilities consisted of monitoring rep's performance and behavior, listening to and grading calls/ face to face customer interactions, making the schedule, create and oversee reporting in excel, creating mailed correspondence through Word and Excel, and keeping track of attendance and payroll, while taking escalated calls from all departments and completing investigations.
- As customer service supervisor I attended mandatory weekly service planning meetings, alongside supervisors and management of other departments to discuss service operations.
- I worked alongside of the Customer Service Manager investigating customer complaints/concerns and everyday customer service operations.
- Consisting of receiving incoming calls, documenting customer concerns, completing thorough investigations, pulling and viewing videos from busses and following up with outgoing calls and mailed correspondence.
- I would access customers accounts through the manager portal and authorize changes and fix errors.
- I was also responsible for filing the cash register z reports and making sure the representatives money bags were correct, before sending them to the money vault.
- When the customer service manager is out the supervisor oversees customer service operations, completing and sending out reports and attending weekly meetings.
- As customer service supervisor, I was the instructor for the new hire customer service training.
- I would give a presentation to each class on what the company expects and the importance of customer service in the workplace.
- Keolis/Greensboro Transportation Agency
Para-Transit Dispatch Supervisor
Greensboro Transit Authority
Greensboro
11.2016 - 04.2017
- Company Overview: Greensboro Transportation Agency
- My duties as dispatcher were to supervise and provide drivers of the city transport buses, direct assistance and support.
- My duties also consisted of completing reports, receiving incoming calls from drivers and clients, answering questions and providing information about pick up times.
- As a dispatcher I navigated and entered data into the system, move trips, place will-calls create routes for driver as need, assign busses to drivers and collect manifest at the end of their shifts.
- My goal was to strive for 95% on time performance.
- As the road supervisor my job was to be the eyes and ears for the drivers, providing information of road conditions, assist drivers by helping with clients and by going to the location of the driver with onsite assistance when needed.
- Greensboro Transportation Agency
Assistant General Manager
Holiday Inn
Buffalo
04.2012 - 11.2015
- As the assistant general manager I assisted the GM with daily operations and hospitality.
- My responsibilities consisted of schedule, daily reports and over seeing all departments to ensure that great customer service was being provided.
- I started at the front desk checking in and was promoted to AGM.
Paraprofessional
Dream works
Thomasville
01.2010 - 03.2012
- Assisted clients with activities of daily living (ADLs) including bathing, dressing, grooming, and toileting.
- Administered medications according to prescribed schedules and documented medication administration accurately.
- Prepared nutritious meals based on dietary restrictions and preferences of clients while maintaining a clean kitchen environment.
- Performed light housekeeping duties including laundry, dishwashing, dusting, vacuuming to maintain a clean and organized living space for clients.
- Escorted clients to medical appointments or social outings while providing companionship during the journey.
- Assisted with mobility needs such as transferring from bed to wheelchair or assisting with walking using appropriate techniques and equipment.
- Documented observations regarding changes in client condition or behavior and reported them promptly to the appropriate healthcare professionals or family members.
Education
High school diploma -
Bennett High School
Buffalo, NY06.2006
Skills
- Sales Management
- Team Management
- Performance Management
- Payroll
- Employee Orientation
- Store Management Experience
- Assistant Manager Experience
- Budgeting
- Human Resources
- Event Planning
- Supervising Experience
- Microsoft Word
- Administrative Experience
- Inventory Control
- Profit & Loss
- Recruiting
Personal Information
Willing To Relocate: Anywhere
Timeline
Operations Manager
Sparetime Entertainment
11.2024 - Current
General Manager
Surge
06.2022 - 11.2024
Staffing Manager
Adecco
11.2021 - 11.2024
Customer Service Supervisor
Greensboro Transit Authority
11.2016 - 09.2021
Para-Transit Dispatch Supervisor
Greensboro Transit Authority
11.2016 - 04.2017
Assistant General Manager
Holiday Inn
04.2012 - 11.2015
Paraprofessional
Dream works
01.2010 - 03.2012
High school diploma -
Bennett High School