Rachel Hannon
Aurora,CO
Summary
Highly motivated and results-oriented professional with 8 years of experience in customer service, including 6 years in delivery and 2 years in management. Proven ability to excel in fast-paced environments, consistently delivering exceptional customer experiences while exceeding performance targets. I possess strong skills in delivery/driving, leadership, time management, conflict resolution, interpersonal communication, teamwork, adaptability, organizational skills, empathy and compassion, and I am committed to ongoing education and training. Known for my proactive approach, strong work ethic, and dedication to achieving company goals. I am a quick learner, a reliable team player, and a valuable asset to any organization.
Overview
8
8
years of professional experience
Work History
House Cleaner
House Of Gold Cleaning
Aurora , Colorado
07.2024 - Current
- Performed thorough cleaning of residential and commercial spaces, including (but not limited to) properly cleaning bathrooms, dusting, vacuuming, mopping, and sanitizing surfaces to ensure a clean and healthy environment.
- Regularly cleaned spaces between 1,000sf and 8,000sf always ensuring satisfactory results within the promised timeframe.
- Maintained proper knowledge of all cleaning products, equipment, and procedures.
- Specialized in deep cleaning and move out services that require special care and attention to detail.
- Communicated with each client to ensure proper understanding of any specific requests and expectations
Pharmaceutical Delivery Driver
CVS Omnicare
Lubbock, TX
08.2022 - 07.2024
- Independently and collaboratively planned out daily delivery routes based on location, deadlines, and medication urgency to ensure maximum efficiency and customer satisfaction
- Carefully handled various different medications, medical supplies, and paperwork while strictly upholding HIPPA standards and privacy policies
- Attentively navigated challenging traffic conditions and inclement weather in both familiar and unfamiliar areas
- Worked alongside medication technicians to ensure delivery accuracy and the prompt resolution of any errors
- Responsibly operated company vehicle and oversaw all maintenance and repairs
Delivery Driver
Texas Steak Express
Lubbock, TX
11.2018 - 07.2024
- Utilized GPS navigation in addition to memorized knowledge of delivery area to ensure timely delivery of all orders
- Maintained a 100% success rate delivering to various different locations such as businesses, houses, apartment complexes and hotels
- Planned optimal routes to deliver multiple orders per trip within promised timeframe and ensured exceptional customer service
- Sustained a positive, upbeat attitude and strong performance ratings in a fast paced environment
- Was regularly chosen and trusted by management to deliver large catering orders exceeding 150 meals
Shift Leader
Platos's Closet
Lubbock, TX
12.2016 - 11.2018
- Established clear objectives for team members and conducted regular progress check-ins utilizing positive reinforcement to achieve daily performance goals
- Developed strong rapport with customers and created favorable impression of business to ensure positive experiences
- Strategized with other members of management to improve business success and customer satisfaction
- Oversaw all daily operations including the opening/closing of location, bank deposits, inventory levels and rotation, progress reports, and team member supervision
- Professionally handled all customer concerns and complaints with focus on finding satisfactory solutions
Education
LifeWay Christian Academy
05.2018
Skills
- Ability to work independently
- Delivery/Driving
- Leadership
- Time management
- Conflict resolution
- Interpersonal Communication
- Teamwork
- Adaptability
- Organizational skills
- Empathy and compassion
Timeline
House Cleaner
House Of Gold Cleaning
07.2024 - Current
Pharmaceutical Delivery Driver
CVS Omnicare
08.2022 - 07.2024
Delivery Driver
Texas Steak Express
11.2018 - 07.2024
Shift Leader
Platos's Closet
12.2016 - 11.2018
LifeWay Christian Academy