Rachel Hanzlovic
Summary
Customer focused professional with an expertise in management dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Medicare Insurance Specialist
Quote Velocity
05.2022 - Current
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Processed eligibility and benefits verification and authorization requests.
- Performed Medicare plan audits.
- Educate consumers on Medicare plan differences
- Review healthcare needs and align them with appropriate plans within consumers budget.
- Acted as subject matter expert, answering internal and external questions and inquiries.
- Researched and resolved routine and complex issues.
- Ensured regulatory compliance through diligent monitoring of company practices and adherence to guidelines.
General Manager
Lori's Gifts
12.2018 - 11.2021
- Performed all managerial duties at two locations as a dual store manager
- Managed all merchandising and product ordering
- Processed all vendor invoices
- Managed a large team of employees at two locations
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Performed opening and closing duties
- Conduct interviews and all hiring procedures
- Train new employees including new hire store managers in the DFW area
- Design and build product displays
- Count money and make bank deposits
- Make employee schedules
- Serve customers with the POS (point of sale) system
- Supervise cycle count inventories
- Maintain correspondences with our corporate office and hospital affiliates
- lead team meetings
- Oversee deliveries and stocking of merchandise
- Generate marketing strategies to increase sales
- Meet monthly sales quotas
- Managed budget implementations, employee reviews, training, and contract negotiations.
Shift Manager
Hooters Of America
04.2015 - 11.2018
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Oversee employee end of shift cash out procedures
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Made employee schedules
- Conducted quality standard inspections according to company policy
- Enforced company rules, policies, and procedures
Service Department Valet Manager
Pat Lobb Toyota
02.2013 - 04.2015
- Maximized revenue through upselling additional services such as car washing or detailing when appropriate.
- Trained new team members in proper valet procedures, ensuring consistent high-quality service.
- Developed strong relationships with clients by providing courteous and professional service at all times.
- Implemented tracking systems for keys and vehicles, reducing instances of lost or misplaced items.
- Transport vehicles to and from third party locations
- Reduced wait times for customers by implementing efficient vehicle retrieval systems.
- Handled customer complaints professionally, working towards swift resolution and maintaining client satisfaction.
- Oversaw staff scheduling, ensuring adequate coverage during peak periods without sacrificing quality of service.
- Maintained a clean and organized parking area to ensure quick and easy access to vehicles.
- Collaborated with other managers on-site to ensure seamless integration between valet services and venue operations.
Education
Master of Arts - Business Communications
University of Wisconsin - Madison
Madison, WI- Online05.2025
Bachelor of Arts - English / Communications
Southeastern Oklahoma State University
Durant, OK12.2017
Skills
- Operations Management
- Leadership and team building
- Sales expertise
- Team Player
- Problem Resolution
- POS expertise
- Customer Relations
- Training and Development
- Inventory Control
- Facility Management
- Verbal and written communication
- Administrative Skills
Timeline
Medicare Insurance Specialist
Quote Velocity
05.2022 - Current
General Manager
Lori's Gifts
12.2018 - 11.2021
Shift Manager
Hooters Of America
04.2015 - 11.2018
Service Department Valet Manager
Pat Lobb Toyota
02.2013 - 04.2015
Master of Arts - Business Communications
University of Wisconsin - Madison
Bachelor of Arts - English / Communications
Southeastern Oklahoma State University
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