Rachel Hardy
Paul,ID
Summary
Dynamic professional with a background in caregiving and customer service. Skilled in conflict resolution and emotional support, consistently delivering quality service and fostering positive interactions. Committed to enhancing client experiences and promoting well-being.
Overview
7
7
years of professional experience
Work History
Caregiver
Private Care
Albion, Idaho
05.2025 - Current
- Assisted with bathing, dressing, and personal care needs to ensure client comfort and dignity.
- Facilitated daily living activities and personal care routines for clients.
- Provided companionship and emotional support to enhance client well-being.
- Maintained a clean and safe living environment for optimal client health.
- Prepared meals aligned with dietary requirements and assisted with feeding.
- Washed clothing and bedding regularly to maintain hygiene standards. to minimize infection risk and maintain hygiene.
- Upheld individual client rights while ensuring confidentiality of personal information.
Career Advisor
MyComputerCareer.com
Paul, Idaho
11.2022 - 05.2023
- Guided clients in identifying career goals and educational pathways, facilitating informed decision-making.
- Utilized career assessment tools to evaluate strengths and weaknesses systematically.
- Managed high-volume email correspondence, ensuring timely responses to client inquiries.
- Created a single point of contact for customers and staff by answering incoming calls promptly.
- Coordinated schedules across multiple departments to enhance workflow efficiency.
- Oversaw appointment bookings and coordinated resource allocation for team projects, optimizing operational flow.
- Processed invoices accurately using company-specific accounting software for timely payments.
Customer Service Representative
Dura-Whelp
Clifton, Idaho
01.2019 - 01.2021
- Resolved customer inquiries and issues, contributing to increased service satisfaction.
- Handled escalated complaints professionally, demonstrating empathy and problem-solving skills.
- Collaborated with team members to refine service protocols, leading to improved customer interactions.
- Educated customers on product features and usage guidelines, promoting informed purchases.
- Collaborated with team members to refine service protocols and improve customer experience.
- Handled escalated complaints with empathy, ensuring customer retention.
- Organized inventory in the warehouse while processing incoming shipments for optimal operations.
Education
GED -
West Side High School
Dayton, ID05-2013
Skills
- Patient care monitoring
- Meal safety compliance
- Conflict resolution
- Career counseling
- Complaint resolution
- Problem solving and time management
- Team collaboration and verbal communication
Timeline
Caregiver
Private Care
05.2025 - Current
Career Advisor
MyComputerCareer.com
11.2022 - 05.2023
Customer Service Representative
Dura-Whelp
01.2019 - 01.2021
GED -
West Side High School