Professional Summary
Overview
Work History
Education
Skills
Certification
Timeline

Rachel Hawkins

Chili's Restaurant
Layton,UT
1
Certification
2
years of professional experience

Customer-focused professional with experience in hospitality, food service, and team leadership. Skilled at creating welcoming experiences, responding to individual needs, and handling customer concerns with patience and professionalism. Comfortable balancing multiple priorities in fast-paced environments while maintaining attention to detail, a positive attitude, and high service standards. Adaptable team player who enjoys connecting with people and thrives in environments where no two days are the same.

Work History

Waitress

3 Months
Chili's Restaurant | 07.2026 - Current
  • Attended to guests’ specific needs and inquiries with professionalism and personalized service.
  • Addressed customer concerns and requests with patience, professionalism, and a solution-focused approach
  • Managed multiple tables and competing priorities while maintaining efficiency, professionalism, and attention to detail.

Front Desk Receptionist Volunteer

4 Months
Jimmy Jumps House Hostel | 03.2026 - 07.2026
  • Greeted and assisted guests with check-in and check-out processes.
  • Maintained cleanliness and organization of the reception area for optimal guest experience.
  • Handled phone inquiries, providing information about hostel services and local attractions.

Pastry Baker Lead

1 Year 6 Months
Bowmans Grocery | 08.2024 - 02.2026
  • Fulfilled Customer orders, by preparing a high quality baked goods
  • Provided training to new staff on baking procedures, customer service and safety protocols.
  • Provided friendly, attentive service while assisting customers with product selections, questions, and special requests.

Education

Undergraduate - Interdisciplinary Studies

University of Utah | Logan, UT | 05-2028

High School Diploma

Davis High School | Kaysville, UT | 05-2019

Skills

Customer Service
Training & Mentoring
Situational Awareness
Interpersonal Communication
Conflict Resolution
Sales and Upselling

Certification

  • Food Handler Permit
  • Alcohol Server Permit

Timeline

Waitress

Chili's Restaurant
07.2026 - CurrentRead More

Front Desk Receptionist Volunteer

Jimmy Jumps House Hostel
03.2026 - 07.2026Read More

Pastry Baker Lead

Bowmans Grocery
08.2024 - 02.2026Read More

University of Utah

Undergraduate from Interdisciplinary Studies
Read More

Davis High School

High School Diploma
Read More
Rachel Hawkins